Feeds

Vodafone Aus off the hook, kind of

A 50-50 verdict from Privacy Commissioner

Build a business case: developing custom apps

The Australian Privacy Commissioner has delivered a 50-50 verdict in his report on breaches of customer privacy in Vodafone’s computer system.

On the one hand, the allegation that data on “four million Vodafone customers including their billing and call records were uploaded onto a publicly accessible website” has been found to be unsubstantiated.

That allegation appears, in part, to have arisen from stories such as this, in which a dealer (with legitimate access to the system) showed a journalist what information was held in the company’s Siebel CRM system.

As Privacy Commissioner Tim Pilgrim states in his report, since “an organisation will not be disclosing information, where they are giving an individual access to information the organisation holds about them”, there was no breach of privacy according to National Privacy Principle (NPP) 2.1 (which covers the disclosure of personal information).

More seriously, however, the commissioner has decided that Vodafone’s security was not adequate to protect customer data according to another NPP. NPP 4.1 requires companies to protect personal information against misuse.

The commissioner singled out the use of shared logins for branded retailers’ stores as in breach of this principle. A single login for a store, instead of individual logins for each staff member, reduced the effectiveness of audit trails, the commissioner said, and exposed customer information to misuses such as identity fraud.

Vodafone has also undertaken to improve its security, reassess the level of access required by users, and end the use of shared logins.

As for login IDs, passwords and customer data – all of which, at some point in the story, were reported as being available “on the internet” – the Privacy Commissioner has said there was “no evidence that this information was available on the internet or Vodafone’s website”. ®

Boost IT visibility and business value

More from The Register

next story
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Microsoft exits climate denier lobby group
ALEC will have to do without Redmond, it seems
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.