Nationwide customers find online front door shut

It pays to decide to go outside and find a branch

Nationwide Building Society customers looking to check their accounts or peruse mortgage rates via its online front door were left frustrated today as its website's front page told them it was, er, too busy.

Customers typing in nationwide.co.uk today were greeted with the following:

Server is too busy

The front page seems to be worst affected. A web search for other pages such as banking log-on or interest rates will take you direct to the relevant page.

However, some customers who have accessed online banking have reported problems getting out again, with attempts to log out serving up a proxy error.

A spokesman for the firm said it was aware of the problems and its technical team was trying to get to the bottom of them. He could not say when normal service was likely to be restored.

The firm is in the middle of changing its log-on procedure for online banking, but the spokesman could not say if today's problems were anything to do with that project, saying "We don't know as of yet what the issue is".

Reg readers complained last week of problems getting onto Nationwide.co.uk. However, the spokesman said it had had no reports of any problems last week. ®

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