Feeds

Who say Management and SaaS don't mix?

The integration conundrum

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Management in IT is a challenge for many organisations. Integrated management is a tough nut to crack and many companies struggle with fragmented management environments just to keep their systems operational.

Without integrated tools and processes, organisations face considerable security challenges, specifically difficulties in fault diagnostics and problem resolution. Yet security and trust are built on top of the ability to set policy, manage systems, monitor effectively and then to police the policies effectively.

With the internal management picture fragmented, there are a number of ongoing challenges to be faced. Top of the pile is the question of whether there are any ways for cloud or SaaS services to be cleanly integrated into the management portfolio? Whatever the reality, we know readers of The Register harbour a degree of scepticism concerning management and SaaS solutions.

When asked whether the SaaS model represents an advantage or disadvantage compared to traditional on-premise solutions, more respondents who have little or no experience of SaaS felt that management was worse. It is clear that amongst those readers with experience of using SaaS solutions, responses are more evenly split between those with positive or negative attitudes. In fact, the greatest number of experienced respondents states that they are neutral on the matter.

There are clearly management and administration matters that need to be addressed when considering any SaaS service.

We discussed provisioning and deprovisioning users in an earlier article. Other areas that need to be considered include how the security and access policies of SaaS vendors can be integrated with the existing tools used inside the business. Is integration available as standard or need it be hand built? Is it too difficult or expensive to even consider undertaking such integration work, thus throwing everything back to manual processes? Beyond this, can your monitoring tools let you keep an eye on service status and how users are working?

The answers to these questions will often vary significantly between providers, but it is important to cover them. Unless the management and monitoring solutions deployed within the business can be easily integrated with those used in the SaaS environment, there is a risk that service may be impacted or exposures occur, with IT being unaware of the problem until users start to complain or some kind of disaster happens. On a specific point, it is important to acknowledge the increase in risk to which the business might be exposed if security monitoring of the service isn’t properly integrated with existing processes and systems.

In practical terms, if integration capabilities are available, they must be simple to implement lest the costs and efforts involved in putting them in place become too high. They must also be simple to update as either internal systems change or as the SaaS service transforms over time. The cost of keeping on-site and hosted systems integrated, over the life of a SaaS service is frequently overlooked, especially if IT does not play an active role in service setup. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Microsoft WINDOWS 10: Seven ATE Nine. Or Eight did really
Windows NEIN skipped, tech preview due out on Wednesday
Business is back, baby! Hasta la VISTA, Win 8... Oh, yeah, Windows 9
Forget touchscreen millennials, Microsoft goes for mouse crowd
Apple: SO sorry for the iOS 8.0.1 UPDATE BUNGLE HORROR
Apple kills 'upgrade'. Hey, Microsoft. You sure you want to be like these guys?
ARM gives Internet of Things a piece of its mind – the Cortex-M7
32-bit core packs some DSP for VIP IoT CPU LOL
Microsoft on the Threshold of a new name for Windows next week
Rebranded OS reportedly set to be flung open by Redmond
Lotus Notes inventor Ozzie invents app to talk to people on your phone
Imagine that. Startup floats with voice collab app for Win iPhone
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.