Feeds

Finnish regulator calls for iPhone refunds

It's cold in Finland, bloody cold

Intelligent flash storage arrays

Finnish iPhone users unhappy at the inability of the handset to operate below zero are entitled to their money back, even if the limitation appears in the small print.

The clarification comes from the Finland's Consumer Agency, as reported by Finnish news agency YLE.fi, in response to numerous questions from concerned Finns who are unhappy that their shiny Apple toys won't promise to work again until the spring, at best. So unless the shop specifically stated the zero-degree operational limit, then the regulator reckons iPhone-purchasing Finns are entitled to their money back.

Finland, like the UK, requires all items sold new to operate in the way they might reasonably be expected to do. Small print can't negate those rights, and it's reasonable for Finns to expect to be able to make phone calls outside, so refunds would seem to be in order. Meanwhile the regulator is preparing a list of questions for Apple about how it trains its staff, and how badly the iPhone breaks down when it gets cold.

Which is, in our limited experience, not at all. We've used iPhones of various models well below freezing, and before Christmas Scottish iPhone owners experienced several weeks of temperatures around -10°C without complaint. Putting the limitation in the small print is obviously a get-out clause from Apple, and probably serves it well in California.

But not in Finland, where (least we forget) the largest payer of taxes is Nokia. We're not suggesting that the regulator would highlight the limitations if the competition just for the benefit of Nokia, but it's a happy coincidence that it works out that way. ®

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.