Feeds

TalkTalk talks job cuts

Restructuring ahoy

Boost IT visibility and business value

TalkTalk, the broadband provider spun off from CarphoneWarehouse, is cutting jobs.

The company held meetings with staff this morning as part of the consultation process. In total 580 jobs will go as part of a major restructure.

TalkTalk is the result of several mergers and takeovers, including Tiscali UK.

Chief Executive Dido Harding said five years of rapid growth and acquisitions had given TalkTalk 4.25 million broadband customers, but also left it with three separate and parallel businesses.

Harding said: "TalkTalk has effectively grown as three separate businesses serving the consumer and b2b markets, supported by a network division, each with its own IT, HR and finance function. This has created a level of duplication and it is now time to address that and build an organization fit for the future."

She said the broadband provider would now have one central services team and one IT department. It will also rebrand its business provider as TalkTalk Business instead of Opal.

An internal memo, seen by the Reg, gave more detail. It said that "Project Crystal" - research into staff views - found many people frustrated by decision-making hampered by "too much management intervention and insufficient clarity of roles".

The restructure will give TalkTalk two channels - household and business - supported by shared IT, HR and finance departments.

The memo said Paul Lawton will stay on as managing director of TalkTalk Business, formerly known as Opal.

Tristia Clarke stays on as Consumer Commercial Director. Chris Murton, Yves di Maria, Ian Cockburn, Jacquie Hamilton, Scott Marshall and CIO David Cooper are leaving the company in the next few months.

Clive Dorsman will head up a new, shared IT department. A Director of Technical Operations is still to be appointed.

The company was criticised last year by the Information Commissioner over its secret trial of stalking software which logged the web addresses its customers visited.

TalkTalk made a profit of £121m on sales of £887m in the last six months of last year. ®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
Trans-Pacific: Google spaffs cash on FAST undersea packet-flinging
One of 6 backers for new 60 Tbps cable to hook US to Japan
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.