Feeds

Dell: Alienware m11x hinge crisis closure near

Fix coming even if your PC's out of warranty

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Problems some punters have experience with the hinges on the Alienware M11x gaming laptop may soon be sorted out, at long last.

In a brief post on a Dell support forum, spied by Engadget, Dell staffer Chris M reports that M11x hinge fixes will come "around March".

He couldn't be more specific than that, he admitted, because the precise date will depend on a "third-party vendor" getting, we guess, the replacement parts to Dell and its Alienware subsidiary. Said third-party is believed to be Flextronics, if past posts from Mr M are anything to go by.

However, he promised that "all who have the hinge defect will get it repaired regardless of the warranty end date".

Online forums have been home to grumbling M11x owners since July 2010, when some punters began claiming the gaming laptop's hinges were mis-aligned, causing screen damage - cracks in the plastic, for example - and further problems with the hinges.

Originally, Dell advised that the problem would not be fixed for out-of-warranty machines, but that now appears to have changed. It only appears to have formally acknowledged the problem in November 2010, though it wouldn't say at the time what it planned to do about the issue.

Now we know, sort of, though that won't come as much relief to m11x owners who've been waiting up to six months for a fix. About time, Dell. ®

Security for virtualized datacentres

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Mitigating web security risk with SSL certificates
Web-based systems are essential tools for running business processes and delivering services to customers.