Dell: Alienware m11x hinge crisis closure near
Fix coming even if your PC's out of warranty
Problems some punters have experience with the hinges on the Alienware M11x gaming laptop may soon be sorted out, at long last.
In a brief post on a Dell support forum, spied by Engadget, Dell staffer Chris M reports that M11x hinge fixes will come "around March".
He couldn't be more specific than that, he admitted, because the precise date will depend on a "third-party vendor" getting, we guess, the replacement parts to Dell and its Alienware subsidiary. Said third-party is believed to be Flextronics, if past posts from Mr M are anything to go by.
However, he promised that "all who have the hinge defect will get it repaired regardless of the warranty end date".
Online forums have been home to grumbling M11x owners since July 2010, when some punters began claiming the gaming laptop's hinges were mis-aligned, causing screen damage - cracks in the plastic, for example - and further problems with the hinges.
Originally, Dell advised that the problem would not be fixed for out-of-warranty machines, but that now appears to have changed. It only appears to have formally acknowledged the problem in November 2010, though it wouldn't say at the time what it planned to do about the issue.
Now we know, sort of, though that won't come as much relief to m11x owners who've been waiting up to six months for a fix. About time, Dell. ®
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COMMENTS
Warranties mean nothing.....
In the UK if it was sold with a defect, then you have no need to worry about a warranty, just use the Sale of Goods act. Under EU law, if under 6 months They MUST replace if you ask.
"If the.....was bought less than six months ago it is assumed to have been faulty when it was delivered and the shop has to prove otherwise."
I wish people would stop worrying about warranites, especially on high value goods; they should be expected to last a "resonable" time. Therefore if it breaks after 1 year, Dell would be compelled to admit that there goods only have a useful life of one year, which would be business suicide if they were to publicly admit it.
For a bit of guidance, look here.
http://whatconsumer.co.uk/how-long-should-it-last/
Know your rights and uses them, stop these shitty companies shafting you!
Warranty
"Originally, Dell advised that the problem would not be fixed for out-of-warranty machines, but that now appears to have changed."
In the UK your warranty is not arbitrarily time limited, especially if you identify the problem before the manufacturer's stated warranty period expires but they are not in a position to rectify the issue until after this time. Dell are only agreeing to provide the warranty that they are legally obliged to provide and will get royally sued over if they refuse.
Some Dell kit is quite nice but man does their support leave a lot to be desired.
doesn't matter if it's in warrenty or not
In the UK if the computer breaks as a result of a manufacturing defect inside the first 6 years then it must be repaired or replaced by the retailer. If you bought direct from Dell then they're the retailer, if you got yours in Currys or Comet then they're responsible.
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