Feeds

Microsoft explains Windows 7 Phone phantom data cockup

Blames third party, doesn't reveal who

Designing a Defense for Mobile Applications

Microsoft has blamed third party software for a Windows Phone 7 glitch that transmitted huge chunks of data over 3G networks, causing some subscribers to exceed their monthly tariff.

The software vendor issued the following vague statement to Seattle PI:

"We have determined that a third party solution commonly accessed from Windows Phones is configured in a manner that potentially causes larger than expected data downloads.

"We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents."

Microsoft added that it was looking into "additional potential root causes" for the remainder of customers who reported the data transmission cockup.

"A small (low single-digit) percentage of Windows Phone customers have reported being affected," said MS, without revealing the exact number of punters who had complained about the glitch on their smartphones, nor any details about the third party.

"We are continuing to investigate this issue and will update with additional information and guidance as it becomes available." ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.