Feeds

Microsoft explains Windows 7 Phone phantom data cockup

Blames third party, doesn't reveal who

  • alert
  • submit to reddit

High performance access to file storage

Microsoft has blamed third party software for a Windows Phone 7 glitch that transmitted huge chunks of data over 3G networks, causing some subscribers to exceed their monthly tariff.

The software vendor issued the following vague statement to Seattle PI:

"We have determined that a third party solution commonly accessed from Windows Phones is configured in a manner that potentially causes larger than expected data downloads.

"We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents."

Microsoft added that it was looking into "additional potential root causes" for the remainder of customers who reported the data transmission cockup.

"A small (low single-digit) percentage of Windows Phone customers have reported being affected," said MS, without revealing the exact number of punters who had complained about the glitch on their smartphones, nor any details about the third party.

"We are continuing to investigate this issue and will update with additional information and guidance as it becomes available." ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.