Feeds

O2 chops away at middle-aged spread

400 middle management and 40 shops to go

Top three mobile application threats

Around 5 per cent of O2's UK workforce is to go, as the company rationalises its management structure in the hope of becoming more customer-focused.

Quite where the operator has hitherto been focused we're not sure – on the shareholders perhaps – but now it is apparently going to target customers by getting rid of a few hundred managers, and having fewer shops too, though we're told the two things are unrelated to each other.

The management plan was announced before Christmas, though the reduction in staffing wasn't. The plan involves combining various departments and thus reducing the management required, with 400 being a rough figure to be established after the mandatory consultation period.

Just under 10 per cent of O2's shops will be closing in an unrelated development, which (we're told) will see greater investment in the remaining stores. One hundred stores will get a makeover, and O2 will be recruiting 250 more "Gurus", taking the number up to 400 – to help customers make best use of their shiny new handsets.

That should leave the number of retail staff unchanged, assuming the staff at the 40 closing stores can get jobs at the made-over sites, but failing that, retail staff are pretty easy to make redundant. O2's management might be harder to get rid of, particularly as some of them go to back to the BT (Cellnet) days and are well-represented by their unions. But O2 reckons it's overstaffed and over-serviced, and few customers will object to management cuts even if the measures happen to serve shareholders equally well. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.