Feeds

T-Mobile u-turns on data cap

Puts the 'fair' back in 'fair use'

Beginner's guide to SSL certificates

A customer backlash has prompted T-Mobile UK to scrap plans to cut fair-use mobile data limits on existing contracts.

The company told customers two days ago - Monday, 11 January - that it was reducing fair use data limits to 500MB - previously set as high as 3GB on Android phone contracts - on 1 February.

This provoked a huge media shit storm and accusations of bait and switch by outraged customers.

Today the company issued a statement signed by a VP called Lysa Hardy, that it will impose the cap to new and upgrading customers only, "following further review".

"There will be no change to the data packages for existing customers  for the duration of their contract and we apologise for any confusion caused," Hardy wrote. "The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.”

Yeah, yeah.

The company can thrust its contractual rights to changes terms as much as it likes, but its initial decision to impose data caps on contracts bought in good faith was shabby. T-Mobile deserves all the opprobrium hurled at it.

We trust this is a lesson learnt for the company. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.