Feeds

T-Mobile u-turns on data cap

Puts the 'fair' back in 'fair use'

Boost IT visibility and business value

A customer backlash has prompted T-Mobile UK to scrap plans to cut fair-use mobile data limits on existing contracts.

The company told customers two days ago - Monday, 11 January - that it was reducing fair use data limits to 500MB - previously set as high as 3GB on Android phone contracts - on 1 February.

This provoked a huge media shit storm and accusations of bait and switch by outraged customers.

Today the company issued a statement signed by a VP called Lysa Hardy, that it will impose the cap to new and upgrading customers only, "following further review".

"There will be no change to the data packages for existing customers  for the duration of their contract and we apologise for any confusion caused," Hardy wrote. "The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.”

Yeah, yeah.

The company can thrust its contractual rights to changes terms as much as it likes, but its initial decision to impose data caps on contracts bought in good faith was shabby. T-Mobile deserves all the opprobrium hurled at it.

We trust this is a lesson learnt for the company. ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.