T-Mobile backtracks on retrospective mobe data caps
But won't renew generous packages
Having announced a new fair-use limit on existing customers, and facing a huge backlash, T-Mobile has caved and will now only introduce the change for new contracts.
Existing customers will keep their existing limits, with for web browsing and media streaming lumped together, while new contracts will only get 500MB of general-use bandwidth after which they'll be welcome to browse and use email, but will be discouraged from streaming media.
Users have deluged the operator with complaints since the new cap was announced on Monday, and Ofcom has been busy telling people they need to complain to T-Mobile first, and then the Alternative Dispute Resolution scheme, before the regulator can get involved. But it was always going to be hard for T-Mobile to prove that the changes didn't involve "material detriment", which would offer customers a way out of their contracts.
So the new limits will only be imposed on new customers, and those renewing their contracts – achieving the same thing in a much more sensible way over a year or two. ®
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