T-Mobile backtracks on retrospective mobe data caps
But won't renew generous packages
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Having announced a new fair-use limit on existing customers, and facing a huge backlash, T-Mobile has caved and will now only introduce the change for new contracts.
Existing customers will keep their existing limits, with for web browsing and media streaming lumped together, while new contracts will only get 500MB of general-use bandwidth after which they'll be welcome to browse and use email, but will be discouraged from streaming media.
Users have deluged the operator with complaints since the new cap was announced on Monday, and Ofcom has been busy telling people they need to complain to T-Mobile first, and then the Alternative Dispute Resolution scheme, before the regulator can get involved. But it was always going to be hard for T-Mobile to prove that the changes didn't involve "material detriment", which would offer customers a way out of their contracts.
So the new limits will only be imposed on new customers, and those renewing their contracts – achieving the same thing in a much more sensible way over a year or two. ®
COMMENTS
data munching
WWell, from now on I'll be using as much of my 3gb limit as I can each month for the next year.
That'll teach them!
FUP
They were taking the proverbial! I complained, quoting the detriment clause and was told by email reply that it wasn't a detriment as it is considered an 'additional service' They also say that they aren't increasing prices and I'll always be able to browse the internet..and never get charged more than I agreet to.'
They then go on to tell me that I can buy a booster for £12.77/month if I want to get unlimited internet!!
Proper result
I phoned T-Mobile this afternoon to advise them they have broken their contract terms and I would be walking away as advised by the Ofcom rules. The person I spoke to was apologetic and informed me even their own staff were having the cap imposed.
After checking with someone he came back and offered me a poor discount on my monthly account. After I refused and reminded him it was lawful for me to walk away from my contract and read him the Ofcom directive he came back with a revised offer of a discount from my monthly bill.
This was quite pleasing as I never ever get near to the data cap they were trying to foist on me.
I accepted the offer and references were exchanged. Then I read they have performed a U Turn and will not be capping data plans of existing customers (mugs).
I'm hoping he pressed the buttons and I still get my generous data plan with a whopping great discount for my trouble. Fingers crossed.
T-Mobile you have let Orange influence the way you operate. What a stupid way to handle this situation and to add insult to injury the line in the original notice
"if you want to download, stream and watch video clips, save that stuff for your home broadband".
Is the worst notification I have ever read, not only is it rude, it implied that they had some right to tell you what you can and cannot do with a service you have paid them for which had no restrictions.
Idiots.
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