Feeds

PS3 telly add-on update hit by splash screen crash

Sony shrugs shoulders over PlayTV woes

SANS - Survey on application security programs

Rather a lot of users of PlayTV, Sony's DVR accessory for the PlayStation 3, have lost their recordings in an attempt to surmount bugs introduced in a recent update.

Following the release late last year of version 2.02 of the PlayTV software – which includes support for Freeview’s series link functions – many users have grumbled that the app hangs on the launch screen and won’t proceed any further.

Members of the PlayStation Community forum have been reporting the problem with both original and slim versions of the PS3, and though some users have reported that their system doesn’t crash if they disable PlayTV's maintenance and enhanced EPG options, others are still experiencing problems if they do.

The advice from Sony’s support team is to delete and reinstall PlayTV using the original disc with version one of the software. That will wipe the series link functionality that many users paid £6.29 to upgrade to.

Worse still, you can’t delete and reinstall the software without also deleting all your recordings. So if you’ve still not worked you way through Christmas' TV, tough luck.

Some users report that simply deleting the app's ‘game data’ will get PlayTV to start working again, but you will still lose your recordings.

If you are tempted by the upgrade – and judging by the number of irate users, we’d advise against it – then the best advice is to first export recordings you really want to keep from PlayTV to XMB. The way PlayTV works at the moment means that unless you do so, the recordings will only be accessible from within PlayTV.

Reg Hardware contacted Sony for a comment on the problem, and was told: “We are aware of the issues some PlayTV users are currently experiencing. We will fix these issues through future updates.”

That corporate shrug of the shoulders is as far as Sony’s gone to date. We’ve asked for more information, including whether or not users will be refunded for the update if they choose to downgrade, and some indication of the timescale for a fix, but to date have not yet received any further comment. ®

Hat tip to reader Stephen Spiteri for letting us know about the problem

Combat fraud and increase customer satisfaction

More from The Register

next story
Reg man builds smart home rig, gains SUPREME CONTROL of DOMAIN – Pics
LightwaveRF and Arduino: Bright ideas for dim DIYers
Leaked pics show EMBIGGENED iPhone 6 screen
Fat-fingered fanbois rejoice over Chinternet snaps
Apple patent LOCKS drivers out of their OWN PHONES
I'm sorry Dave, I'm afraid I can't let you text that
Microsoft signs Motorola to Android patent pact – no, not THAT Motorola
The part that Google never got will play ball with Redmond
Slip your finger in this ring and unlock your backdoor, phone, etc
Take a look at this new NFC jewellery – why, what were you thinking of?
Happy 25th birthday, Game Boy!
Monochrome handset ushered in modern mobile gaming era
Rounded corners? Pah! Amazon's '3D phone has eye-tracking tech'
Now THAT'S what we call a proper new feature
US mobile firms cave on kill switch, agree to install anti-theft code
Slow and kludgy rollout will protect corporate profits
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.