Feeds

Apple refuses frozen iPhone repair

Cold customer service for iced phone user

The essential guide to IT transformation

Apple has refused to repair an iPhone 4 on the grounds that it was used in an ambient temperature below zero, in breach of the specifications.

Norwegian rag Bergens Tidende reports it was -12 outside as Lenin Kristin Løvvik connected her iPhone to the car stereo for the provision of musical accompaniment on the way in to work.

Løvvik reckons the inside of the car was up to 20 degrees by the time the iPhone conked out on her. However, she told the paper, Apple is sticking to the line that the iPhone is not spec'ed for sub-zero operations.

Apple is maintaining its traditional silence on the matter, politely refusing to comment as ever, but the iPhone specifications are pretty clear that it's a phone designed for Californian beaches rather than Highland mountains.

iPhones don't need to be coddled all the time - when not in use an iPhone 4 will happily drop down to -20 centigrade according to the specifications, but Apple won't promise successful operation until the ice starts melting. That compares badly with the competition: the Samsung Galaxy S recommends that you try to keep it above freezing, but provides no get-out clause if you don't, while the Sony Ericsson X10 reckons it's tough enough to play Angry Birds at -10 at least.

This could become increasingly important. The UK might not be as cold as Norway, but the northern parts have already seen temperatures down well below the -12 that caused the iPhone such problems. ®

Boost IT visibility and business value

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?