Feeds

Apple refuses frozen iPhone repair

Cold customer service for iced phone user

Mobile application security vulnerability report

Apple has refused to repair an iPhone 4 on the grounds that it was used in an ambient temperature below zero, in breach of the specifications.

Norwegian rag Bergens Tidende reports it was -12 outside as Lenin Kristin Løvvik connected her iPhone to the car stereo for the provision of musical accompaniment on the way in to work.

Løvvik reckons the inside of the car was up to 20 degrees by the time the iPhone conked out on her. However, she told the paper, Apple is sticking to the line that the iPhone is not spec'ed for sub-zero operations.

Apple is maintaining its traditional silence on the matter, politely refusing to comment as ever, but the iPhone specifications are pretty clear that it's a phone designed for Californian beaches rather than Highland mountains.

iPhones don't need to be coddled all the time - when not in use an iPhone 4 will happily drop down to -20 centigrade according to the specifications, but Apple won't promise successful operation until the ice starts melting. That compares badly with the competition: the Samsung Galaxy S recommends that you try to keep it above freezing, but provides no get-out clause if you don't, while the Sony Ericsson X10 reckons it's tough enough to play Angry Birds at -10 at least.

This could become increasingly important. The UK might not be as cold as Norway, but the northern parts have already seen temperatures down well below the -12 that caused the iPhone such problems. ®

Boost IT visibility and business value

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
For Lenovo US, 8-inch Windows tablets are DEAD – long live 8-inch Windows tablets
Reports it's killing off smaller slabs are greatly exaggerated
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
Seventh-gen SPARC silicon will accelerate Oracle databases
Uncle Larry's mutually-optimised stack to become clearer in August
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.