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T-Mobile imposes swingeing cuts on fair use data limits

Bait and switch?

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T-Mobile UK is cutting "fair use" data limits on Feb 1 from up to 3GB to 500MB and has sparked furious complaints from customers, who were told by text today of the move.

T-Mobile customers on "unlimited" Android monthly data contracts who contacted The Reg were particularly aggrieved. Most were aware that the fair use policy was 3GB per month, but all felt this was sufficient for their smartphone use.

But today T-Mobile invoked "subject to change" rights, outlined in the contract small-print, to reduce fair usage down to 500MB.

The amendments, state that customers who exceed the 500MB cap can no longer download files or watch videos. Browsing sites such as Facebook, Gmail and BBC News will not be affected, though.

T-Mobile suggest that if "you want to download, stream and watch video clips, save that stuff for your home broadband".

As a smartphone user, streaming video and downloading files are part of the experience and unsurprisingly, many customers are feeling stung.

T-Mobile was unavailable for comment at this time. ®

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