Feeds

Skype makes wobbly return, offers compo to paying punters

It wasn't malicious, just a total FAIL

3 Big data security analytics techniques

Skype is slowly coming back to life after suffering a major outage over the past few days and, in an effort to say sorry, the firm is offering to compensate its paying customers.

Users of the VoIP service were unable to log into Skype on Wednesday, and the trouble has continued for many over the past 48 hours.

The company's boss Tony Bates, who only joined Skype in October, apologised for the site going titsup and said the service was now "at roughly 90 per cent of normal user volumes".

Many computers that act as supernodes - the systems that provide directory information on Skype - were taken offline "by a problem affecting some versions" of the service on Wednesday, which led to call volumes dropping by half.

Skype normally services about 20 million calls a day. But its outage hit users of mobile and desktop versions of Skype in the US, Europe and Asia.

"Audio, video and IM are running normally. But, a couple of our offerings, including offline IM and Group Video Calling, are not available yet, and we are working hard to restore them in due course," said Bates in a blog post yesterday.

"We now understand the cause of the problem and we believe it was not caused by a malicious attack. But, we are still doing a full analysis and we will provide an in-depth post-mortem."

Bates said that Pay As You Go and Pre-Pay punters would get a Skype voucher via email that can be used to make a free call to landlines around the world.

"For our active subscribers, we will credit you with a week's extra subscription service. It may take a few days, but once implemented, it will be applied from your next renewal date," he added. ®

SANS - Survey on application security programs

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.