Feeds

Alan Sugar's 'cockup braindead in call centre clueless' BT row

Rude baron in tweet rage ADSL 2 triumph

Internet Security Threat Report 2014

Alan Sugar showed UK business how to secure tip top service from BT today, pursuing a dual strategy of ranting on twitter while pulling the "don't you know who I am" line on the call centre staff.

Trouble first started brewing about six hours ago, with LordAlun taking a break from slagging off Piers Morgan and touting his new book to complain:

Big problem at home with BT internet they r tinkering to change to adsl 2. real cock up brain dead in call centre clueless.

So braindead and clueless in fact, that Lord Alan felt obliged to introduce himself personally. Presumably he knows the demographic for his TV programme:

After 5 mins told BT bloke on phone who I was and I make pc's and routers for day job. Made no diff still went tru stupid check list.Help!

Sugar felt obliged to point out to his followers that:

This bt call centre is for biz line and so called VIP, hate to think what happens to normal consumers

Luckily LordAl has people to do things for him, so:

Bt were talking cr.. my IT guy coming with new router to prove 100pc. will spend today making bt CEO sorry he got out of bed this morn

Sadly BT's top brass must have gotten up a bit later than usual today, as it was three hours before Sugar added - now via the web, instead of from his BlackBerry:

I touched a nerve at BTgot top people on the case THANKS TO TWITTER : BT were monoitoring . All fixed thanks to MY IT man long story...... about 3 hours ago via web

And within an hour, order had been restored amongst the great and the good:

To be fair BTservice to sort my Internet since highlighted on twitter been excellent I even got a call from the CEO. Investigating BELKIN

Leaving LordSug able to return to his day job of touting The Apprentice and his autobiography. And baiting Piers Morgan:

Sent the money to GOSH Piers you're pis.... in the wind 61k followers growing same rate per day as I am 179k you wont catch up by xmas

®

Internet Security Threat Report 2014

More from The Register

next story
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.