Feeds

Aussies want compo for bank fail

Computer says doh!

High performance access to file storage

Australian bank customers are demanding compensation after bank systems failure left thousands out of cash over the weekend as bank systems failed to update accounts.

A corrupt file kiboshed payments on Wednesday night and the bank is still trying to sort out the backlog. The problem was variously described as a corrupt file and a botched upgrade to its mainframe system.

Welfare payments, salaries, pensions, mortgages and direct debits due to arrive on Thursday were all hit. The problems meant that Friday's payments also mostly failed as the bank struggled to clear the backlog. The failure also hit settlements the bank with other financial institutions.

About 20,000 account holders are still effectively locked out of their accounts.

National Australia Bank said it had identified and fixed the problem but customers might still see multiple transactions in their statements which the bank would fix automatically.

NAB promised a compensation scheme for customers be left out of pocket as a result of its failings. It also issued emergency $500 loans to some customers left with nothing in their accounts.

NAB said: "A process is being put in place to identify where NAB customers may have inadvertently incurred fees, interest or other charges from the bank as a direct result of these delays. We will proactively undertake this work over the coming weeks without the need for customers to contact or notify us."

Customers can also register online to tell the bank what charges they have incurred.

NAB apologised and warned that their online banking system was likely to continue to run slowly because of high demand. ®

High performance access to file storage

More from The Register

next story
Seagate brings out 6TB HDD, did not need NO STEENKIN' SHINGLES
Or helium filling either, according to reports
European Court of Justice rips up Data Retention Directive
Rules 'interfering' measure to be 'invalid'
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.