Feeds

All you need to know about service assurance

The devil is in the detail

  • alert
  • submit to reddit

Bridging the IT gap between rising business demands and ageing tools

Webcast: Live Now! Today at 6pm GMT, 10am PST, 1pm EST, we've got a treat for all of you looking to shift your IT operations to more of a service delivery model.

We'll be running a live event exploring the dos and don'ts, the pros and cons and the challenges and opportunities of just such a move. It should be just the ticket.

For years, most organisations have been managing the components of IT with a primary focus on the performance and availability of specific assets such as servers, storage devices, networking equipment and desktop PCs. Those who think deeply on such things, however, reckon things are changing. In the future, it’s all going to be about services, service portfolios and service portfolio management. There will be more of a focus on what’s delivered from IT rather than how.

The trouble is that the word ‘services’ is one of the most over-used in the industry. So while it's easy to throw it into visionary statements about the way IT will be done in a more service-centric way in the future, what exactly does that boil down to, and why should you even care?

If either of these questions is lingering in your mind, or if you are involved in IT operations and support and simply want to get a handle on a bunch of ideas that are likely to hit you at some point, then this event is for you.

With the help of Patrick Ancipink, a service management guru from CA, and Tony Lock, an analyst from our old friends Freeform Dynamics, we'll be picking apart the vision and looking at what it translates to in terms of stuff you can potentially do to make your life easier, create happier users. Not to mention get more ‘respek’ from business management.

Tim Phillips, our usual host for these lively debates, will be chairing the discussion. He'll also be there to handle any questions you might, so come along with plenty and he'll get you the answers you need from the panel.

It's free to join us and your can register right here. ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.