Feeds

All you need to know about service assurance

The devil is in the detail

  • alert
  • submit to reddit

Build a business case: developing custom apps

Webcast: Live Now! Today at 6pm GMT, 10am PST, 1pm EST, we've got a treat for all of you looking to shift your IT operations to more of a service delivery model.

We'll be running a live event exploring the dos and don'ts, the pros and cons and the challenges and opportunities of just such a move. It should be just the ticket.

For years, most organisations have been managing the components of IT with a primary focus on the performance and availability of specific assets such as servers, storage devices, networking equipment and desktop PCs. Those who think deeply on such things, however, reckon things are changing. In the future, it’s all going to be about services, service portfolios and service portfolio management. There will be more of a focus on what’s delivered from IT rather than how.

The trouble is that the word ‘services’ is one of the most over-used in the industry. So while it's easy to throw it into visionary statements about the way IT will be done in a more service-centric way in the future, what exactly does that boil down to, and why should you even care?

If either of these questions is lingering in your mind, or if you are involved in IT operations and support and simply want to get a handle on a bunch of ideas that are likely to hit you at some point, then this event is for you.

With the help of Patrick Ancipink, a service management guru from CA, and Tony Lock, an analyst from our old friends Freeform Dynamics, we'll be picking apart the vision and looking at what it translates to in terms of stuff you can potentially do to make your life easier, create happier users. Not to mention get more ‘respek’ from business management.

Tim Phillips, our usual host for these lively debates, will be chairing the discussion. He'll also be there to handle any questions you might, so come along with plenty and he'll get you the answers you need from the panel.

It's free to join us and your can register right here. ®

Boost IT visibility and business value

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Fast And Furious 6 cammer thrown in slammer for nearly three years
Man jailed for dodgy cinema recording of Hollywood movie
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?