Feeds

All you need to know about service assurance

The devil is in the detail

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Webcast: Live Now! Today at 6pm GMT, 10am PST, 1pm EST, we've got a treat for all of you looking to shift your IT operations to more of a service delivery model.

We'll be running a live event exploring the dos and don'ts, the pros and cons and the challenges and opportunities of just such a move. It should be just the ticket.

For years, most organisations have been managing the components of IT with a primary focus on the performance and availability of specific assets such as servers, storage devices, networking equipment and desktop PCs. Those who think deeply on such things, however, reckon things are changing. In the future, it’s all going to be about services, service portfolios and service portfolio management. There will be more of a focus on what’s delivered from IT rather than how.

The trouble is that the word ‘services’ is one of the most over-used in the industry. So while it's easy to throw it into visionary statements about the way IT will be done in a more service-centric way in the future, what exactly does that boil down to, and why should you even care?

If either of these questions is lingering in your mind, or if you are involved in IT operations and support and simply want to get a handle on a bunch of ideas that are likely to hit you at some point, then this event is for you.

With the help of Patrick Ancipink, a service management guru from CA, and Tony Lock, an analyst from our old friends Freeform Dynamics, we'll be picking apart the vision and looking at what it translates to in terms of stuff you can potentially do to make your life easier, create happier users. Not to mention get more ‘respek’ from business management.

Tim Phillips, our usual host for these lively debates, will be chairing the discussion. He'll also be there to handle any questions you might, so come along with plenty and he'll get you the answers you need from the panel.

It's free to join us and your can register right here. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.