Easynet network goes titsup
Customers tweet their fury
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Updated Easynet's core network is down this morning, leaving thousands of businesses and homes without internet access.
A message posted to the firm's status page at 8.45am reports a nationwide outage, affecting all connections.
Customers have turned to Twitter - presumably via a secondary connection - to complain and compare notes.
According to Easynet's own account says it is currently restoring services.
A spokeswoman told The Register the firm is investigating the cause. We will update this story when more information is available.
The major outage marks an inauspicious start for Easynet as a company independent of Sky.
It was sold to a private equity firm in September and has since announced a round of redundancies. Although Sky retained ownership of the network infrastructure built by Easynet, the broadcaster's home broadband customers do not appear to be affected by today's outage. ®
Update
Easynet sent this statement:
We experienced some network interruptions at approx. 8am this morning. This was due to an interoperability issue on the network. Standard procedure was immediately invoked and we diverted all traffic via alternative routes.Since approx. 10am services have been confirmed as coming back live to the affected customers, and we anticipate full service will be restored to them well within our normal SLAs. Full analysis into the root cause of the issue will be provided to the impacted customers as per our normal process.
COMMENTS
It was only a matter of time
Thats what happens when you sub out too many elements of your core business, chop staff and adopt a "cross your fingers and hope" policy.
This should be a warning to others in the business because I think it is just a matter of, "there but for the grace of god go I".
I predict more of this with other IT service providers as the year end approaches and key staff are nolonger around to navigate specialist outage slots and maintenance activities that go on at this time.
The grim reaper....because this may be the start of the reaping.
Hmm, you think...
That was an intesting statement.... Our surestream line has a '99.9% Service Level Guarantee' thats 45 mins a month. How was 2 hours within that SLA?
NThell
Just recovered from two days of NTHell internet outages - not fun.
A friend's NTL phone line is going to be dead for at least four weeks because staff "blew" a new line into the ducts and managed to wreck a number of existing lines. FWIU the outsourced ducting work and it will be another MONTH before they can arrange to have the "staff" come back and fix the problem. Until then they have redirected her phone line to her mobile but are charging her for the rediect and are not prepared to even discuss compo for the outage until the problem is resolved.
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