Feeds

From systems to service assurance

The devil is in the detail

  • alert
  • submit to reddit

Bridging the IT gap between rising business demands and ageing tools

Webcast On November 19 at 18:00UK, 10:00PST, 13:00pm ET, we've got a treat for all of you looking to shift your IT operations to more of a service delivery model.

We'll be running a live event exploring the dos and don'ts, the pros and cons and the challenges and opportunities of just such a move. It should be just the ticket.

For years, most organisations have been managing the components of IT with a primary focus on the performance and availability of specific assets such as servers, storage devices, networking equipment and desktop PCs.

Those who think deeply on such things, however, reckon things are changing. In the future, it’s all going to be about services, service portfolios and service portfolio management. There will be more of a focus on what’s delivered from IT rather than how.

The trouble is that the word ‘services’ is one of the most over-used in the industry. So while it's easy to throw it into visionary statements about the way IT will be done in a more service-centric way in the future, what exactly does that boil down to, and why should you even care?

If either of these questions is lingering in your mind, or if you are involved in IT operations and support and simply want to get a handle on a bunch of ideas that are likely to hit you at some point, then this event is for you.

With the help of Patrick Ancipink, a service management guru from CA, and Tony Lock, an analyst from our old friends Freeform Dynamics, we'll be picking apart the vision and looking at what it translates to in terms of stuff you can potentially do to make your life easier, create happier users. Not to mention get more ‘respek’ from business management.

Tim Phillips, our usual host for these lively debates, will be chairing the discussion. He'll also be there to handle any questions you might, so come along with plenty and he'll get you the answers you need from the panel.

It's free to join us and your can register right here. Remember, if you can't make it on the day, register now and we'll email you when the recorded version of the event is available. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
HP and Microsoft prove it again: Big Business Doesn't Create Jobs
SMEs get lip service - what they need is dinner at the Club
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.