Feeds

Ofcom fails comms test

How much is that watchdog in the window?

Providing a secure and efficient Helpdesk

A report by the National Audit Office found Ofcom could be providing value for money, but could do a better job of actually demonstrating what it is doing.

The NAO believes Ofcom is doing more with less and has saved about £23m over the last five years since it was formed. It spends about £122m a year - which is 27 per cent less than the five regulators it replaced.

But auditors warned that Ofcom failed to properly link its actions with outcomes in the market. It also pointed out that Ofcom does not make public how it measures its success or failure and that "therefore it is not possible for us to assess whether it is meeting its objectives".

Ofcom spends £70m a year on managing radio spectrum, which raises £200m a year for the Exchequer. The NAO said Ofcom lacked the high-level management information to show if this represented value for money or not.

The Audit Office said Ofcom had made good progress in many areas but noted that some subjects were still irritating consumers.

The NAO found 28 per cent of consumers still believe it is difficult to switch providers.

Unsurprisingly, the National Audit Office also criticised Ofcom's lack of action on broadband speeds. The regulator's own research found average UK speeds were 45 per cent lower than those advertised. Ofcom has introduced a voluntary code to try to address the issue.

The final issue is silent calls, which remain a persistent issue causing consumers irritation and anxiety, the report noted.

The NAO recomended that Ofcom introduce an internal performance-measurement system to see what impact their work is having. It should also make public these findings, said NAO.

Ofcom should separately consider the performance of radio spectrum management "to ensure efficiency and value for money are maximised", said NAO.

There are links to the pdfs of the NAO's full report, and executive summary on Ofcom's effectiveness here. ®

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.