Feeds

Watchdog lauds better phone contract refund terms

Improved options if your coverage is poor

Intelligent flash storage arrays

The UK's major mobile phone retailers have pledged to make it easier for punters to cancel contracts if there's poor network coverage, independent advisory body the Communications Consumer Panel (CCP) said today.

The CCP has been lobbying networks and the retailers that sell their airtime contracts to provide a standard policy that would allow users who take out a contract but can't get decent coverage to back out of that contract.

It has had some success, it said. Retailer Carphone Warehouse introduced a 14-day coverage returns policy in September, and its rival, Phones4u, will introduce such a policy, also with a 14-day period, in 2011.

Next year will also see Orange and T-Mobile announce a post-merger coverage cancellation programme. Currently, Orange doesn't have one - it leaves refunds to the discretion of individual shop managers, said the CCP - and T-Mobile has a seven-day cancellation period. As, incidentally, does Vodafone.

The CCP called on both cellcos to extend the period to the 14 days it recommends. T-Mobile and Orange parent Everything Everywhere should apply the same period to Orange, it said.

Unfortunately, the CCP can merely make suggestions, not enforce them. While it advises communications watchdog Ofcom, the better known organisation doesn't have to accept the CCP's recommendations.

However, it said it has persuaded O2, 3, Virgin Media and Tesco Mobile to make sure their staff known about their companies' 14-day coverage cancellation policies. Unannounced visits to many of their retail outlets by CCP staff showed that these policies are not always adhered to. ®

Security for virtualized datacentres

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.