Feeds

Watchdog lauds better phone contract refund terms

Improved options if your coverage is poor

SANS - Survey on application security programs

The UK's major mobile phone retailers have pledged to make it easier for punters to cancel contracts if there's poor network coverage, independent advisory body the Communications Consumer Panel (CCP) said today.

The CCP has been lobbying networks and the retailers that sell their airtime contracts to provide a standard policy that would allow users who take out a contract but can't get decent coverage to back out of that contract.

It has had some success, it said. Retailer Carphone Warehouse introduced a 14-day coverage returns policy in September, and its rival, Phones4u, will introduce such a policy, also with a 14-day period, in 2011.

Next year will also see Orange and T-Mobile announce a post-merger coverage cancellation programme. Currently, Orange doesn't have one - it leaves refunds to the discretion of individual shop managers, said the CCP - and T-Mobile has a seven-day cancellation period. As, incidentally, does Vodafone.

The CCP called on both cellcos to extend the period to the 14 days it recommends. T-Mobile and Orange parent Everything Everywhere should apply the same period to Orange, it said.

Unfortunately, the CCP can merely make suggestions, not enforce them. While it advises communications watchdog Ofcom, the better known organisation doesn't have to accept the CCP's recommendations.

However, it said it has persuaded O2, 3, Virgin Media and Tesco Mobile to make sure their staff known about their companies' 14-day coverage cancellation policies. Unannounced visits to many of their retail outlets by CCP staff showed that these policies are not always adhered to. ®

3 Big data security analytics techniques

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.