Feeds

Watchdog lauds better phone contract refund terms

Improved options if your coverage is poor

Boost IT visibility and business value

The UK's major mobile phone retailers have pledged to make it easier for punters to cancel contracts if there's poor network coverage, independent advisory body the Communications Consumer Panel (CCP) said today.

The CCP has been lobbying networks and the retailers that sell their airtime contracts to provide a standard policy that would allow users who take out a contract but can't get decent coverage to back out of that contract.

It has had some success, it said. Retailer Carphone Warehouse introduced a 14-day coverage returns policy in September, and its rival, Phones4u, will introduce such a policy, also with a 14-day period, in 2011.

Next year will also see Orange and T-Mobile announce a post-merger coverage cancellation programme. Currently, Orange doesn't have one - it leaves refunds to the discretion of individual shop managers, said the CCP - and T-Mobile has a seven-day cancellation period. As, incidentally, does Vodafone.

The CCP called on both cellcos to extend the period to the 14 days it recommends. T-Mobile and Orange parent Everything Everywhere should apply the same period to Orange, it said.

Unfortunately, the CCP can merely make suggestions, not enforce them. While it advises communications watchdog Ofcom, the better known organisation doesn't have to accept the CCP's recommendations.

However, it said it has persuaded O2, 3, Virgin Media and Tesco Mobile to make sure their staff known about their companies' 14-day coverage cancellation policies. Unannounced visits to many of their retail outlets by CCP staff showed that these policies are not always adhered to. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.