Feeds

Ofcom to TalkTalk, Tiscali: Stop over-billing

Or get fined

Internet Security Threat Report 2014

Telecoms regulator Ofcom has told TalkTalk and Tiscali UK to stop charging customers for services they have not received, or face a fine.

Which seems fair. Ofcom said it had received over 1,000 complaints this year from punters who've been billed for services they had already cancelled.

The regulator has sent both firms a legally-binding notification to either obey the rules or pay a fine. Ofcom can, in theory, fine a company 10 per cent of its turnover.

The two telcos have until 2 December to sort out their systems. They must refund customers wrongly billed, stop setting the bailiffs on people still supposedly owing money due to dodgy billing and inform credit agencies in order restore credit ratings of customers wrongly accused of not paying bills.

Two examples were given by Ofcom. Customer A switched her landline from TalkTalk to another telco in January 2010 but continued to get bills from TalkTalk – despite spending over an hour on the phone to call centres.

Customer B cancelled her account with Tiscali in February 2006 but was billed for another £609. Eventually the debt was sent to bailiffs to reclaim.

Customer C cancelled a broadband deal with Tiscali but was still being billed two years later. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.