Three is voted the best UK network
Roaming reliability squeezes Orange
Mobile operator Three has been rated as the UK's best mobile broadband network for the second year in a row.
Three, who recently proclaimed itself to be the biggest network, came out top in 8 out of 15 categories following the 2010 YouGov DongleTracker survey in which over 4,000 mobile broadband customers were questioned.
UK consumers said Three had the fastest connection speeds and were number one in reliability, ease of use and value for money.
Joe Parker, Three’s director of mobile broadband, said:
"We’re thrilled that our customers have rated us the number one mobile broadband provider in the UK for the second time running, but also that smartphone users, including iPhone customers, are seeing the value of our strong 3G network. It’s a huge accolade and we can’t thank our customers enough".
In a separate survey, iPhone owners rated Three as the best network for speed and value, while Orange was voted worst for user satisfaction and came bottom in 10 of the 14 criteria.
15 per cent of iPhone users on Orange are unhappy with their service and according to YouGov,
60 per cent reckon they could get better network coverage elsewhere
58 per cent said they're disappointed with Orange’s network
39 per cent said they can get a more reliable service elsewhere and
29 per cent say Orange is expensive
T-Mobile, who recently merged with Orange into Everything Everywhere, didn't fare much better in the survey either and finished bottom in two categories, one of which was the lowest recommendation rating.
However, although Three received the most accolades and was least likely to lose customers, the survey suggests that Vodafone is still the preferred destination for those with plans to switch. Ring ring. ®