Feeds

BT quietly recalls shocky adapters

Comtrend even quieter

Secure remote control for conventional and virtual desktops

BT is quietly sending out replacements for Comtrend adapters, warning users of dodgy models not to touch them if they can't be disconnected first.

The telecommunications company is recalling the ethernet-over-mains networking boxes on the grounds that the casing can disintegrate, and tells users to switch off the mains connection before touching the kit - or to call the hotline if that's not possible. It is posting out replacement devices and pointing those who receive a package at its supporting website. Comtrend, meanwhile, has been silent on the matter.

Apparently customers who have not received a package have nothing to worry about.

BT won't tell us how many packages are being sent out, only that it's a "tiny percentage" of the 300,000 users who previously received the networking kit. Evidently the number is high enough to make it worth setting up a website and organising a support line, but not enough to warrant a press release or report to the European register for product recalls (RAPEX).

To be fair to BT, the Comtrend devices have UK (three-pin) plugs on them, so anyone pushing one into an EU power outlet will have bigger problems than a potentially-fragmenting case.

The devices are supplied to customers of BT Vision, and controversial as they have been demonstrated to generate huge amounts of interference - with recent models knocking out FM radio, and everyone from the Civil Aviation Authority to the BBC concerned about the lack of regulation on the devices. The replacement units BT is sending out will probably be just as prone to creating radio noise, but hopefully less prone to electrocuting people.

BT reckons it knows every single person who has a dodgy unit and will send out replacements to all those people, and therefore there's no reason for alerting anyone else. But just in case you picked out a cheap mains networking unit at a car boot sale, or worry that BT might have forgotten your address, then you might like to check the model numbers just to be sure. ®

The essential guide to IT transformation

More from The Register

next story
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?