Feeds

Vodafone moves 360 goalposts

Operator locks customers into software by changing T&Cs

Providing a secure and efficient Helpdesk

After being forced to allow customers to remove 360 branding and applications by its own terms and conditions, Vodafone has responded by tearing up the offending rules.

The old rules are still in place until 12 November, so until then Vodafone is still bound by the agreement that states users can "remove both the Service and any applications downloaded via the Service at any time", but within a month the operator will be under no such obligation.

Vodafone 360 is the operator's venture into identity aggregation and service consolidation - combining a social identity that scrapes content from Facebook and its ilk with online shopping for applications and multimedia. Vodafone 360 was supposed to have dedicated handsets, based on the LiMo platform, but those have been dropped in favour of a software incarnation.

That software comes pre-installed, or gets pushed out to customers as owners of the HTC Desire and Samsung Galaxy S recently discovered when they downloaded what they thought were firmware updates but actually comprised Vodafone 360 branding and applications that couldn't be removed without considerable effort.

That prompted a customer rebellion, which led to the next Desire update automatically removing the Vodafone 360 applications and branding. Galaxy S users are still waiting to see if they're offered the same option, though Vodafone's decision to change its terms and conditions bodes badly.

The changes also remove the ability for customers to opt out of recommendations for new applications, though we're not clear how many users bothered to send the specially-formatted email required to do that, or if those who did will remain opted out under the new T&Cs.

The new terms and conditions claim to have been in place since 15 September, apparently in conjunction with the old ones which (according to the published details) continue to be in force for another few weeks - so if you're hoping to exercise your right to remove the Vodafone 360 service from your handset then you'll need to so so quickly, before the option disappears forever.

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.