Feeds

Bloggers swallow iPhone 4 screen weakness claim

Display damage data not as transparent as they seem

Boost IT visibility and business value

Analysis You have to take care with statistics, and that is certainly the case with the report from US computer warranty house SquareTrade headlined "iPhone 4 glass breaking 82 per cent more than iPhone 3GS four months in".

Says the company: "SquareTrade analysed iPhone accidents for over 20,000 iPhone 4s covered by SquareTrade Care Plans and found a [sic] 82 per cent increase in reported broken screens compared to the iPhone 3GS."

According to SquareTrade, its numbers show that of the accidental damage suffered by the iPhone 4, 82 per cent of the breaks reported to the company centred on the screen, while 17 per cent were "liquid damage", leaving every other cause to amount to just one percentage point.

For the 3GS, the last two types rise to four per cent (other) and 20 per cent (liquid). Screen damage was cited in 76 per cent of incidents.

SquareTrade sampled 20,000 iPhone 4 owners who have taken out its extended warranty, and 20,000 iPhone 3GS owners who did the same. Its numbers show there were 940 iPhone 4 accident claims and 560 iPhone 3GS claims. Those totals yield 427 iPhone 3GS broken-screen claims and 771 iPhone 4s said to have the same problem, and that's indeed around 82 per cent more.

Now, that the vast majority of claims made against SquareTrade warranties centres on the handset's screen shouldn't surprise anyone - it's the weakest point in any touchscreen phone.

But bear in mind that the iPhone 4 has two glass panels, significantly increasing the chance that, if you have butter fingers, one panel, either front or back, will break when you drop it. And don't forget we're tracking accidents - user failures, if you will - not inherent hardware failures, which we'll come to shortly.

SquareTrade says that "at least a quarter of the broken glass claims involved the back screen". Crunch the numbers, and that's 193 incidents out of 771 broken-glass iPhone 4s recorded by SquareTrade. Obviously, only around 75 per cent of iPhone 4 front screens were reported as damaged, which is close enough to the 3GS score (76 per cent) as to make no odds.

The essential guide to IT transformation

Next page: Inherent strengths

More from The Register

next story
Top Gun display for your CAR: Heads-up fighter pilot tech
Sadly Navdy kit doesn't include Sidewinder missile to blast traffic
FEAST YOUR EYES: Samsung's Galaxy Alpha has an 'entirely new appearance'
Wow, it looks like nothing else on the market, for sure
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
YES YES YES! Apple patents mousy, pressure-sensing iVibrator
Fanbois prepare to experience the great Cupertin-O
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
NVIDIA claims first 64-bit ARMv8 SoC for Androids
Mile-High 'Denver' Tegra K1 successor said to rival PC performance
XBOX One will learn to play media from USB and DLNA sources
Hang on? Aren't those file formats you hardly ever see outside torrents?
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.