Customer Success Testimonial: Recovery is Everything

Mozilla has hooked itself up to Twitter and created an “Army of Awesome” for Firefox users needing help with the browser.

In other words, those surfers with a short attention span can now find out all they need to know via 140-character bursts.

“Many times it’s as simple as showing someone where to find the info they need. Just as we routinely rely on signposts to navigate streets, we’ve created some standard signpost messages so you can direct users to commonly searched pages.”

Of course, using Google's search engine might be just as informative for the Firefox fan who needs to know how to change their browser background from Buffy the Vampire Slayer to Twilight, say.

But why bother when there's an Army of Awesome at your fingertips via the power of Twitter?

The live Twitter feed showing Firefox mentions is all over the shop, however. It doesn't just highlight helpful hints and tips for clueless users.

It also offers insights such as this:

"At school. Another boring IT. #NewTwitter shitty on IE8. Crap. Admin-privillages [sic] limitations block me to install Firefox. :/ #fuckno."

Or the more succinct: "Ditching Firefox NOW." ®

Magic Quadrant for Enterprise Backup/Recovery