Feeds

WinPatrol blames McAfee for lost business

'False alarm scared off customers'

Beginner's guide to SSL certificates

Security software firm WinPatrol has criticised McAfee for a tardy response to a false positive problem that it claims might have lost it business.

McAfee wrongly identified the set-up program of a new version of WinPatrol's system monitoring software as malign from around 2 October. WinPatrol complained but McAfee said its early tests were "inconclusive".

So instead of quickly entering the software onto a white-list, McAfee was obliged to send the application to its lab in India for further analysis.

Meanwhile users who downloaded WinPatrol version 19 and happened to also use McAfee were falsely warned the application harboured the dangerous Artemis Trojan, a mistake not made by other security scanner software packages. Instead of waiting on McAfee, WinPatrol developer Bill Pytlovany incorporated a new installer package that wasn't classified as malign.

On Sunday, more than a week after the problem first cropped up, McAfee cleared the original version of WinPatrol and added the application to its whitelist of known "good" files.

False positives involving security scanner signature updates are an industry-wide problem. Although the WinPatrol and McAfee combo in this case would be mostly confined to a minority of consumers, and not businesses, the failure of McAfee to sort out the mess in a couple of days reflects badly on the Intel acquisition target.

WinPatrol's Pytlovany remains unimpressed, as you can see from his blog post on the whole sorry business here.

The latest version of WinPatrol's software contains an update to incorporate cloud-based detection of potential threats. The software offers system monitoring and host-based intrusion prevention features.

The basic version of WinPatrol is available without cost to consumers, with a paid-for premium version offering improvements such as faster scans and Windows registry untangling and error correction. ®

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
Spies would need SUPER POWERS to tap undersea cables
Why mess with armoured 10kV cables when land-based, and legal, snoop tools are easier?
Early result from Scots indyref vote? NAW, Jimmy - it's a SCAM
Anyone claiming to know before tomorrow is telling porkies
TOR users become FBI's No.1 hacking target after legal power grab
Be afeared, me hearties, these scoundrels be spying our signals
Jihadi terrorists DIDN'T encrypt their comms 'cos of Snowden leaks
Intel bods' analysis concludes 'no significant change' after whistle was blown
Home Depot: 56 million bank cards pwned by malware in our tills
That's about 50 per cent bigger than the Target tills mega-hack
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
China hacked US Army transport orgs TWENTY TIMES in ONE YEAR
FBI et al knew of nine hacks - but didn't tell TRANSCOM
Microsoft to patch ASP.NET mess even if you don't
We know what's good for you, because we made the mess says Redmond
NORKS ban Wi-Fi and satellite internet at embassies
Crackdown on tardy diplomatic sysadmins providing accidental unfiltered internet access
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.