Feeds

WinPatrol blames McAfee for lost business

'False alarm scared off customers'

The Power of One eBook: Top reasons to choose HP BladeSystem

Security software firm WinPatrol has criticised McAfee for a tardy response to a false positive problem that it claims might have lost it business.

McAfee wrongly identified the set-up program of a new version of WinPatrol's system monitoring software as malign from around 2 October. WinPatrol complained but McAfee said its early tests were "inconclusive".

So instead of quickly entering the software onto a white-list, McAfee was obliged to send the application to its lab in India for further analysis.

Meanwhile users who downloaded WinPatrol version 19 and happened to also use McAfee were falsely warned the application harboured the dangerous Artemis Trojan, a mistake not made by other security scanner software packages. Instead of waiting on McAfee, WinPatrol developer Bill Pytlovany incorporated a new installer package that wasn't classified as malign.

On Sunday, more than a week after the problem first cropped up, McAfee cleared the original version of WinPatrol and added the application to its whitelist of known "good" files.

False positives involving security scanner signature updates are an industry-wide problem. Although the WinPatrol and McAfee combo in this case would be mostly confined to a minority of consumers, and not businesses, the failure of McAfee to sort out the mess in a couple of days reflects badly on the Intel acquisition target.

WinPatrol's Pytlovany remains unimpressed, as you can see from his blog post on the whole sorry business here.

The latest version of WinPatrol's software contains an update to incorporate cloud-based detection of potential threats. The software offers system monitoring and host-based intrusion prevention features.

The basic version of WinPatrol is available without cost to consumers, with a paid-for premium version offering improvements such as faster scans and Windows registry untangling and error correction. ®

Designing a Defense for Mobile Applications

More from The Register

next story
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Roll out the welcome mat to hackers and crackers
Security chap pens guide to bug bounty programs that won't fail like Yahoo!'s
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
Four fake Google haxbots hit YOUR WEBSITE every day
Goog the perfect ruse to slip into SEO orfice
Putin: Crack Tor for me and I'll make you a MILLIONAIRE
Russian Interior Ministry offers big pile o' roubles for busting pro-privacy browser
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.