Feeds

Doctors' appointment system goes tits up

'Chaos has ensued'

Choosing a cloud hosting partner with confidence

EMIS PCS, the management system for doctors' surgeries, was unavailable for use to hundreds of doctors for much of Wednesday and at least some of Thursday.

A practice manager from a south London surgery who requested anonymity told us: "Our system has been down all day.

"All the surgery appointments are on the clinical system and chaos has ensued in large medical practices where they don’t keep paper records or paper appointment sheets, with patients unable to access their appointments or have repeat prescriptions fulfilled or their medical notes accessed or updated during today."

Managers will spend much of today sorting out the backlog of paperwork.

Sean Riddell, chief executive of EMIS, said: "We had an outage in our data centre yesterday morning for a number of hours, which unfortunately affected around 200 EMIS PCS practices (out of a total of 5,500 EMIS practices) in certain areas of the country.

"EMIS moved swiftly to address this and staff worked as quickly as possible to restore normal service.  A significant number of affected practice systems were restored by around 1pm, the remainder by 3pm.

"This was an extremely rare incident for EMIS. I would like to apologise to all the practices affected and reassure them that everything was done to rectify it as quickly as possible."

EMIS is in the midst of moving surgeries onto an online system. ®

Beginner's guide to SSL certificates

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.