Feeds

Doctors' appointment system goes tits up

'Chaos has ensued'

Secure remote control for conventional and virtual desktops

EMIS PCS, the management system for doctors' surgeries, was unavailable for use to hundreds of doctors for much of Wednesday and at least some of Thursday.

A practice manager from a south London surgery who requested anonymity told us: "Our system has been down all day.

"All the surgery appointments are on the clinical system and chaos has ensued in large medical practices where they don’t keep paper records or paper appointment sheets, with patients unable to access their appointments or have repeat prescriptions fulfilled or their medical notes accessed or updated during today."

Managers will spend much of today sorting out the backlog of paperwork.

Sean Riddell, chief executive of EMIS, said: "We had an outage in our data centre yesterday morning for a number of hours, which unfortunately affected around 200 EMIS PCS practices (out of a total of 5,500 EMIS practices) in certain areas of the country.

"EMIS moved swiftly to address this and staff worked as quickly as possible to restore normal service.  A significant number of affected practice systems were restored by around 1pm, the remainder by 3pm.

"This was an extremely rare incident for EMIS. I would like to apologise to all the practices affected and reassure them that everything was done to rectify it as quickly as possible."

EMIS is in the midst of moving surgeries onto an online system. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
GCHQ protesters stick it to British spooks ... by drinking urine
Activists told NOT to snap pics of staff at the concrete doughnut
Britain's housing crisis: What are we going to do about it?
Rent control: Better than bombs at destroying housing
Top beak: UK privacy law may be reconsidered because of social media
Rise of Twitter etc creates 'enormous challenges'
What do you mean, I have to POST a PHYSICAL CHEQUE to get my gun licence?
Stop bitching about firearms fees - we need computerisation
Redmond resists order to hand over overseas email
Court wanted peek as related to US investigation
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.