Feeds

Doctors' appointment system goes tits up

'Chaos has ensued'

Providing a secure and efficient Helpdesk

EMIS PCS, the management system for doctors' surgeries, was unavailable for use to hundreds of doctors for much of Wednesday and at least some of Thursday.

A practice manager from a south London surgery who requested anonymity told us: "Our system has been down all day.

"All the surgery appointments are on the clinical system and chaos has ensued in large medical practices where they don’t keep paper records or paper appointment sheets, with patients unable to access their appointments or have repeat prescriptions fulfilled or their medical notes accessed or updated during today."

Managers will spend much of today sorting out the backlog of paperwork.

Sean Riddell, chief executive of EMIS, said: "We had an outage in our data centre yesterday morning for a number of hours, which unfortunately affected around 200 EMIS PCS practices (out of a total of 5,500 EMIS practices) in certain areas of the country.

"EMIS moved swiftly to address this and staff worked as quickly as possible to restore normal service.  A significant number of affected practice systems were restored by around 1pm, the remainder by 3pm.

"This was an extremely rare incident for EMIS. I would like to apologise to all the practices affected and reassure them that everything was done to rectify it as quickly as possible."

EMIS is in the midst of moving surgeries onto an online system. ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.