Feeds

Orange customers squeezed out of Facebook

Well that's not very bloody friendly

5 things you didn’t know about cloud backup

Orange customers are reporting that connections to Facebook are being rejected, apparently due to some technical incompatibility between the two.

We had our first reports around lunchtime, and raised the issue with Orange who have admitted that mobile customers aren't being as social as they should be, and that the problem is under investigation:

"We are aware that our mobile customers are currently having issues accessing facebook via their handsets", the operator told us, adding that Orange was working on the problem and "would like to apologise to our customers for the inconvenience this may cause them".

While it's possible the problem is related to the UK launch of Facebook Places (which took place this morning), there's no obvious technical reason why that would be the case.

Mobile networks run their internet access behind a huge network address translation (NAT) system, so all the users from one mobile network may appear as a single IP address (or a small selection of addresses) to the rest of the internet. This can cause all sorts of problems, which will only be fixed once we enter the wonderful world of IPv6.

Until then we have the various bodges necessary to keep the internet working, which get tripped every now and then. Orange says it's working with Facebook "as a matter of priority", though from what we've heard it's waiting for Facebook's US engineers to wake up and get into the office, so don't hold your breath for a fix. ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?