Feeds

O2 shocks customers by slashing iPad data allowance

What promotional period?

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Network provider O2 told customers this week that some iPad data allowances will be cut by up to two thirds from next month.

The news that a brace of current deals were for a promotional time period only caught many customers unawares, and some are switching telcos as a result.

Customers currently paying £15 a month for 3GB of data will now get 2GB, while those paying £2 a day for 500MB will see their allowance drop to 200MB a day.

When the deals were launched in May, there was no mention of any promotional time period.

O2 decided to move the goal posts in June and updated its webpage with the new tariffs, but apparently failed to notify those already signed up that the deals had changed.

Apple iPad

These deals are 30-day rolling contracts, so O2 can lawfully make changes at the start of each month. Those unaware of the changes are still automatically charged though and you'd expect O2 to have informed such customers when the changes were first implemented.

A spokesperson from O2 said:

“When we announced new data pricing in June we aligned all tariffs to make them clear and transparent for all our customers. Since then, previous allowances have been shown as a promotion on our website. The vast majority of iPad customers are using under 2 GB per month and will not be affected by this change. Those who are can purchase more data if they wish."

There's nothing transparent about what "aligning all tariffs" even means, but one thing is clear, many customers who signed up in May weren't aware and aren't happy. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.