Feeds

O2 shocks customers by slashing iPad data allowance

What promotional period?

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Network provider O2 told customers this week that some iPad data allowances will be cut by up to two thirds from next month.

The news that a brace of current deals were for a promotional time period only caught many customers unawares, and some are switching telcos as a result.

Customers currently paying £15 a month for 3GB of data will now get 2GB, while those paying £2 a day for 500MB will see their allowance drop to 200MB a day.

When the deals were launched in May, there was no mention of any promotional time period.

O2 decided to move the goal posts in June and updated its webpage with the new tariffs, but apparently failed to notify those already signed up that the deals had changed.

Apple iPad

These deals are 30-day rolling contracts, so O2 can lawfully make changes at the start of each month. Those unaware of the changes are still automatically charged though and you'd expect O2 to have informed such customers when the changes were first implemented.

A spokesperson from O2 said:

“When we announced new data pricing in June we aligned all tariffs to make them clear and transparent for all our customers. Since then, previous allowances have been shown as a promotion on our website. The vast majority of iPad customers are using under 2 GB per month and will not be affected by this change. Those who are can purchase more data if they wish."

There's nothing transparent about what "aligning all tariffs" even means, but one thing is clear, many customers who signed up in May weren't aware and aren't happy. ®

Protecting against web application threats using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.