Feeds

Child Support Agency system hit by new problems

EDS HP SNAFU

Choosing a cloud hosting partner with confidence

Updated The Child Support Agency's (CSA) much-criticised computer system is again struggling this week, with staff unable to access case files because it is running so slowly.

The problems began to emerge on Monday. Callers are being advised to try again later in the week, or being promised a call back when the system is back to normal.

Engineers from HP Enterprise Services, formerly EDS, which built the CS2 system, are currently on site trying to pinpoint the cause.

"The system is not 'down' but we are unable to immediately answer case-specific queries and clients are being asked to call back," a spokesman for the Child Maintenance Enforcement Commission, which oversees the CSA, told The Register.

"Caseworkers remain available to help with general enquiries and maintenance payments have not been affected by this issue."

CS2 was built by EDS in 2003 under a PFI contract worth £456m. It has been widely seen as a disaster, with the National Audit Office and MPs joined in repeated sharp criticisms. The influential Public Accounts Committee labelled it "a turkey from day one".

In 2007 the government announced it would spend a further £300m in an attempt to improve CS2. This week's renewed failures show the system - which handles about half the CSA's case load - remains seriously flawed.

Andrew, a Reg reader who has been affected by this week's problems, said: "This is causing a lot of stress and upset for those of us who are trying to legitimately deal with the CSA and who are now 'on hold' unable to add to information to their cases.

"I'm under a lot of stress, haven't slept for days and have to keep waiting with the millstone of an incorrect calculation around my neck."

The CSA said HP Enterprise Services is working as quickly as possible to identify and fix the latest fault. ®

Update

The Child Maintenance Enforcement Commission said late on Thursday that the system was back to normal.

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.