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Desktop pleasure, desktop pain

Evolution and management of the client computing environment

Let's face it, the desktop and laptop environment is one of the major points at which the rubber meets the road when it comes to business computing.

From a user perspective, the machine they use is the gateway to IT, and its performance and reliability plays a big part in determining levels of satisfaction. But if you’re involved in desktop management, you’ll know that this is one of the most complex, expensive and sometimes frustrating parts of the IT infrastructure to maintain and support.

And it's not getting any easier, with user expectations and preferences changing, the upgrade cycle rolling on relentlessly, and new options creeping into the equation – virtualisation, different OSs and new form factors in particular.

So what does all this mean for you? Is your desktop environment changing, and if so, how? And is the way things are going making your job easier or users happier - or not?

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