Feeds

We've been here before: MS tweaks volume licensing site again

Partners prep brollies for November rain

Build a business case: developing custom apps

Microsoft will once again overhaul its error-prone volume licensing website in November, following months of glitches with the portal since Redmond relaunched it late last year.

The company’s global partner boss Eric Ligman confirmed in a blog post today that Microsoft would tweak the service, after customers continued to complain about problems that have dogged the site.

“We have reached out to many partners and customers around the world through Live Meetings, interviews, hands-on usability studies, forums, and events to gather input and feedback on how to improve the VLSC [Volume Licensing Service Center],” Ligman said.

He then went on to somberly note that: “We take this feedback seriously and are continually incorporating suggestions into the VLSC.”

The latest round of major updates – there have been several since the relaunch in December 2009 – are set for November.

Nearly a year on since the less-than-pretty overhaul, Microsoft will be hoping to draw a line under the whole sorry affair.

Ligman said the firm would add offline access to VLSC licensing and relationship summaries, improve the Add Open License functionality, and give customers the power to deny reseller access to their information via an email notification option.

“We will be communicated [sic] more details and providing training materials in October,” he said.

In December Microsoft's volume licensing websites were yanked offline for over a week while the software giant tweaked its service in a move to "improve the licensing management experience" for the firm's users.

Come January this year Microsoft had no choice but to apologise to its partners and customers who struggled to gain access to the VLSC site, or worse, were served up with the wrong login details. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Put down that Oracle database patch: It could cost $23,000 per CPU
On-by-default INMEMORY tech a boon for developers ... as long as they can afford it
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Google shows off new Chrome OS look
Athena springs full-grown from Chromium project's head
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.