Feeds

We've been here before: MS tweaks volume licensing site again

Partners prep brollies for November rain

Combat fraud and increase customer satisfaction

Microsoft will once again overhaul its error-prone volume licensing website in November, following months of glitches with the portal since Redmond relaunched it late last year.

The company’s global partner boss Eric Ligman confirmed in a blog post today that Microsoft would tweak the service, after customers continued to complain about problems that have dogged the site.

“We have reached out to many partners and customers around the world through Live Meetings, interviews, hands-on usability studies, forums, and events to gather input and feedback on how to improve the VLSC [Volume Licensing Service Center],” Ligman said.

He then went on to somberly note that: “We take this feedback seriously and are continually incorporating suggestions into the VLSC.”

The latest round of major updates – there have been several since the relaunch in December 2009 – are set for November.

Nearly a year on since the less-than-pretty overhaul, Microsoft will be hoping to draw a line under the whole sorry affair.

Ligman said the firm would add offline access to VLSC licensing and relationship summaries, improve the Add Open License functionality, and give customers the power to deny reseller access to their information via an email notification option.

“We will be communicated [sic] more details and providing training materials in October,” he said.

In December Microsoft's volume licensing websites were yanked offline for over a week while the software giant tweaked its service in a move to "improve the licensing management experience" for the firm's users.

Come January this year Microsoft had no choice but to apologise to its partners and customers who struggled to gain access to the VLSC site, or worse, were served up with the wrong login details. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
Ditch the sync, paddle in the Streem: Upstart offers syncless sharing
Upload, delete and carry on sharing afterwards?
New Facebook phone app allows you to stalk your mates
Nearby Friends feature goes live in a few weeks
Microsoft TIER SMEAR changes app prices whether devs ask or not
Some go up, some go down, Redmond goes silent
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.