Feeds

We've been here before: MS tweaks volume licensing site again

Partners prep brollies for November rain

The essential guide to IT transformation

Microsoft will once again overhaul its error-prone volume licensing website in November, following months of glitches with the portal since Redmond relaunched it late last year.

The company’s global partner boss Eric Ligman confirmed in a blog post today that Microsoft would tweak the service, after customers continued to complain about problems that have dogged the site.

“We have reached out to many partners and customers around the world through Live Meetings, interviews, hands-on usability studies, forums, and events to gather input and feedback on how to improve the VLSC [Volume Licensing Service Center],” Ligman said.

He then went on to somberly note that: “We take this feedback seriously and are continually incorporating suggestions into the VLSC.”

The latest round of major updates – there have been several since the relaunch in December 2009 – are set for November.

Nearly a year on since the less-than-pretty overhaul, Microsoft will be hoping to draw a line under the whole sorry affair.

Ligman said the firm would add offline access to VLSC licensing and relationship summaries, improve the Add Open License functionality, and give customers the power to deny reseller access to their information via an email notification option.

“We will be communicated [sic] more details and providing training materials in October,” he said.

In December Microsoft's volume licensing websites were yanked offline for over a week while the software giant tweaked its service in a move to "improve the licensing management experience" for the firm's users.

Come January this year Microsoft had no choice but to apologise to its partners and customers who struggled to gain access to the VLSC site, or worse, were served up with the wrong login details. ®

The essential guide to IT transformation

More from The Register

next story
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?