Feeds

Galaxy S firmware update invalidates Voda warranties

Loyalties divided

Providing a secure and efficient Helpdesk

Galaxy S owners who accept Samsung's offer of updated firmware will invalidate their warranty according to Vodafone, which wishes to remain the only source of official upgrades.

The upgrade is offered automatically by Samsung's Windows synchronisation software, as supplied in the box from Vodafone, and has not been approved by Vodafone.

The synchronisation software is called Kies, and comes on a CD in the phone's box. Last week those using Kies were offered the chance to upgrade to a bug-fixing version "JM1", and happily posted their experiences to the Vodafone forums - reporting faster performance and fewer bugs. But forum administrators were quick to remind posters that installing unapproved firmware invalidates the phone's warranty, even if that firmware comes from the handset's manufacturer.

This position hasn't changed - users who download and install firmware from the internet do so at their own risk - but this upgrade is suggested by the software that comes with the phone. That software is shipped to the customer by Vodafone, which is now telling users to ignore its suggestions.

Galaxy S owners who did click on the link will still have a warranty with Samsung, but Vodafone won't get involved if anything goes wrong. As the company explained in a forum posting:

"Our warranty allows you to get faulty handsets repaired through us even if you don't have insurance on the condition that your phone is running Vodafone approved software and it is within your contracted period."

This is all part of the long-running battle between operators and manufacturers for ownership of the customer. Like an embittered couple the two parties smile and claim to be working together, while constantly undermining each other and vying for control of the customers' experience.

Samsung (in admiration of Apple) would like to create the kind of relationship that Dell has with your ADSL provider - that is to say, no relationship at all. Vodafone believes you are its customer, and that you really want Vodafone 360 branding and applications pushed onto your handset.

This round goes to Samsung, as users who find that they've inadvertently invalidated their warranties will blame Vodafone, but the fight goes on. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.