Feeds

Orange coughs to data network failure

Woe goes on with no sign of a fix, nothing on website

Boost IT visibility and business value

Orange UK has admitted that its data network is having all kinds of trouble, and that the problem is ongoing with no scheduled fix.

The problems started yesterday with users being unable to connect to data services, though voice continues to work OK. Early this morning the problem remitted slightly, but by the time people rolled into work the network was playing up again, with users across the country reduced to speaking to each other.

"We can confirm that some Orange mobile customers across the UK may be experiencing reduced data access," the company said in a statement. "We are trying to resolve this issue as a matter of priority and would like to apologise to customers for any inconvenience caused."

Some users have been able to connect, at very slow speeds, while others have had success using 2G networking. For most users, however, the internet has just disappeared.

Orange suggested that "customers who would like to discuss this with us further" should call, and providing numbers for monthly subscribers (150), businesses (345) and pre-paid (450). The statement makes no promises of refunds, but a few Reg readers have been offered token credit to make up for the inconvenience.

What most people would like, it seems, is some sort of indication on the website of network status - as already provided by the better (fixed) Internet Service Providers. That would, of course, make comparisons of reliability all too easy - it'll probably come eventually, but which network will want to be the first to offer such a thing? ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.