Feeds

Virgin Media to warn malware-infected customers

Lines up letters

Secure remote control for conventional and virtual desktops

Virgin Media subscribers whose computers are part of a botnet can expect a letter warning them to tighten up their security, under a new initiative based on data collected by independent malware trackers.

The UK's third-largest ISP will match lists of compromised IP addresses collected by the Shadowserver Foundation, among others, to its customer records.

Those with infected machines will be encouraged to download free security software to remove the malware and protect their connection in future. Virgin Media says it expects to send out hundreds of letters per week initially, with plans to expand the campaign based on customer feedback.

The firm will also take the opportunity to plug its Digital Home Support service, a £6-per-month remote PC maintenance helpline, "for those who need a little bit more help". A quarter of callers have a malware infection, Virgin Media said.

The announcement today marks the second anti-malware initiative by a major UK ISP this summer. TalkTalk is preparing an optional service that will block infected webpages by controversially following all its customers around the web, creating lists of all the URLs they visit.

Virgin Media said it is exploring other customer security initiatives to follow its letter-writing campaign. ®

New hybrid storage solutions

More from The Register

next story
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Google recommends pronounceable passwords
Super Chrome goes into battle with Mr Mxyzptlk
Infosec geniuses hack a Canon PRINTER and install DOOM
Internet of Stuff securo-cockups strike yet again
THREE QUARTERS of Android mobes open to web page spy bug
Metasploit module gobbles KitKat SOP slop
'Speargun' program is fantasy, says cable operator
We just might notice if you cut our cables
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Snowden, Dotcom, throw bombs into NZ election campaign
Claim of tapped undersea cable refuted by Kiwi PM as Kim claims extradition plot
YouTube, Amazon and Yahoo! caught in malvertising mess
Cisco says 'Kyle and Stan' attack is spreading through compromised ad networks
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.