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Microsoft delivers dedicated 30-minute big Fail support

Affordable if it matters

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Microsoft is targeting mission-critical customers who need a response ASAP with a fresh support option that's only available with customized pricing.

The company has announced its Premier Mission Critical package, which promises a dedicated team of people to handle your problems within 30 minutes of contact.

As part of the service, the dedicated team will do an initial assessment of your system's design in order to become familiar with the configuration and deployment set-up.

You'll also get what Microsoft promises is "prioritized" access to product-support teams.

Software covered by the mission-critical offering are the .NET Framework, BizTalk Server, Exchange Server, Office SharePoint Server, Dynamics CRM, System Center plus SQL Server 2008 and 2005 SP 2, and Windows Server 2008 and 2003.

Such attention does not come cheaply, however, and there's no off-the-shelf price for Premier Mission Critical — an add-on to Microsoft's existing Premier Support service.

The price will depend on what Microsoft calls the customer's level of engagement and their specific requirements. Customers have been advised to contact their Microsoft account rep for more information — so get your best haggling hat on. ®

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