Feeds

O2 blamed for iPhone's data sucking

Floods users with requests for money

Remote control for virtualized desktops

O2's Pay & Go customers are up in arms as the iPhone's simplicity and capability sees unwitting users' credit disappear into O2's hands.

The users are those on O2's Text & Web tariff, which provides customers with 500MB of data as long as they topped up with at least a tenner the previous month. But some of them didn't, and failed to tell their iPhones that data now came at a premium.

"Just to clarify data roaming is turned off, 3g is turned off, location services is turned off, therefore I will only be charged for calls and texts," one frustrated customer says.

"I can't understand where that money has disappeared to and while all this is happening," another grumbles.

More technically literate readers will have noticed that while roaming and 3G were turned off the iPhone 3G has no setting to switch off cellular data, so by switching off "3G" the user was just ensuring that updates arrived more slowly (over the 2G network). That got fixed with the iPhone 4, which can switch off all cellular data, but at the cost of making things more complicated.

For the first few years iPhones had to be connected on an iPhone tariff, ensuring that simplicity was maintained - Apple has never been about offering choice, but about keeping things simple. Unfortunately that was never going to last in such a competitive market.

Not that O2 is helping much - users who run out of data allowance (or credit) get bombarded with text messages telling them so, with some reporting that the messages continue even after they've topped up their balance.

We've asked O2 about that, but have not heard back as yet.

Earlier this week some O2 users started getting text messages suggesting they switch to a Wi-Fi connection which can offer them "a better connection and a faster speed". It's also (generally) a cheaper option, but you have to remember to tell your iPhone about it. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?