Feeds

O2 blamed for iPhone's data sucking

Floods users with requests for money

Using blade systems to cut costs and sharpen efficiencies

O2's Pay & Go customers are up in arms as the iPhone's simplicity and capability sees unwitting users' credit disappear into O2's hands.

The users are those on O2's Text & Web tariff, which provides customers with 500MB of data as long as they topped up with at least a tenner the previous month. But some of them didn't, and failed to tell their iPhones that data now came at a premium.

"Just to clarify data roaming is turned off, 3g is turned off, location services is turned off, therefore I will only be charged for calls and texts," one frustrated customer says.

"I can't understand where that money has disappeared to and while all this is happening," another grumbles.

More technically literate readers will have noticed that while roaming and 3G were turned off the iPhone 3G has no setting to switch off cellular data, so by switching off "3G" the user was just ensuring that updates arrived more slowly (over the 2G network). That got fixed with the iPhone 4, which can switch off all cellular data, but at the cost of making things more complicated.

For the first few years iPhones had to be connected on an iPhone tariff, ensuring that simplicity was maintained - Apple has never been about offering choice, but about keeping things simple. Unfortunately that was never going to last in such a competitive market.

Not that O2 is helping much - users who run out of data allowance (or credit) get bombarded with text messages telling them so, with some reporting that the messages continue even after they've topped up their balance.

We've asked O2 about that, but have not heard back as yet.

Earlier this week some O2 users started getting text messages suggesting they switch to a Wi-Fi connection which can offer them "a better connection and a faster speed". It's also (generally) a cheaper option, but you have to remember to tell your iPhone about it. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.