Feeds

Want to use WD diagnostics? Buy Windows

Linux lovers left out in the cold

Internet Security Threat Report 2014

A Windows host must be used to run Western Digital disk drive diagnostic software, forcing Linux, Unix and other O/S users to buy a Windows system if they want to use it.

This was the message given to Keith Edmunds of Tiger Computing, a company specialising in Linux, who suspected he had a problem with a pair of Caviar Green WD20EARS drives. He contacted Western Digital customer service and support, asking for an updated copy of its diagnostic software, as the version (5.04f) of the Data Lifeguard Diagnostic for DOS (CD) that he downloaded from WD's site said that the drives were not supported. The reply contained this text:

Western Digital technical support only provides jumper configuration and physical installation support for hard drives used in systems running the Linux/Unix operating systems. In order to run the test using the DLG software, you must install the drive on the Windows computer first because it is not compatible with Linux OS. For setup questions beyond physical installation of your Western Digital hard drive, please contact the vendor of your Linux/Unix operating system.

Edmunds was somewhat puzzled by this and asked WD support to confirm "that the drive in question can only be tested under Windows? [and] that you seriously expect us to buy a copy of Windows simply to test a drive?"

The reply that came back said:

Unfortunately, the drive is question can be tested on Windows only. We manufacture our hard drives, build our software and test them on Windows operating systems only. Therefore, when other operating systems come to play, our technical support is strictly limited. It may not sound fair to you, but I am being honest and I thank you in advance for your understanding.

A Western Digital spokesperson said: "We don't have any WD Linux tool to test drives; we don't support Linux except for hardware installations. However there are Linux native tools a customer can use to test the drive, like hdparm or smartmon, which checks the SMART values of our disks, just like our software, but we don’t give any support with that."

Edmunds is left surprised that WD customers not using Windows are expected "to have to buy a copy of Windows simply to run a drive manufacturer's diagnostics". ®

Internet Security Threat Report 2014

More from The Register

next story
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
NASA launches new climate model at SC14
75 days of supercomputing later ...
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
DEATH by COMMENTS: WordPress XSS vuln is BIGGEST for YEARS
Trio of XSS turns attackers into admins
BOFH: WHERE did this 'fax-enabled' printer UPGRADE come from?
Don't worry about that cable, it's part of the config
Cloud unicorns are extinct so DiData cloud mess was YOUR fault
Applications need to be built to handle TITSUP incidents
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
How to simplify SSL certificate management
Simple steps to take control of SSL certificates across the enterprise, and recommendations centralizing certificate management throughout their lifecycle.