Feeds

Report questions millions spent on NHS.crap

4,121 websites cost £86m

Build a business case: developing custom apps

An internal report into the state of NHS websites found thousands of sites that were all but impossible for the public to find, badly designed when they did find them and irrelevant to their needs.

The Department of Health's digital communications review managed to find 4,121 separate websites but 1,000 were no longer accessible. The report was circulated internally in June but has now been leaked.

About a third of the sites failed to meet accessibility or content standards. Half the sites had no email addresses listed.

GP surgery websites were the worst of the bunch, although layers of management websites for primary care trusts and health authorities had no discernible function for the public and the report questioned why they were even created.

The document was leaked to the Health Services Journal, but its website is subscriber-only, so have a look at what the trade mag gave to the Guardian.

The report estimates maintenance costs for the websites to be about £86m. This excludes design and start-up costs.

It found the public wanted one primary NHS presence online. But even the most recognised NHS sites - NHS Direct and NHS Choices - confused the public by presenting two places to go for information.

A spokeswoman for the Department of Health said it understood the need for clear information and that an information strategy review in the autumn would set out how it intends to achieve this. ®

Build a business case: developing custom apps

More from The Register

next story
Just TWO climate committee MPs contradict IPCC: The two with SCIENCE degrees
'Greenhouse effect is real, but as for the rest of it ...'
Adam Afriyie MP: Smart meters are NOT so smart
Mega-costly gas 'n' 'leccy totting-up tech not worth it - Tory MP
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
ONE EMAIL costs mining company $300 MEEELION
Environmental activist walks free after hoax sent share price over a cliff
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.