Original URL: http://www.theregister.co.uk/2010/08/02/vodafone_nz_iphone_4_/
Voda NZ answers iPhone 4 complaint - with a song
'If you don't want an iPhone 4, don't buy it'
Posted in Mobile, 2nd August 2010 20:03 GMT
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We have written quite enough about Vodafone New Zealand's chaotic iPhone 4 launch [1] last week, although Reg reader and Kiwi blogger Ahmad disagrees.
He tells us that Voda NZ's iPhone 4 customers who set up FaceTime video calling are sent an SMS from the UK for a one-time fee of 20c. This is a paltry sum, but it is also a hidden charge and Ahmad thinks it's a bit rich for Vodafone to charge any amount without informing its customers first.
So he complained to the company.
Let's have Ahmad take up the story [2], shall we?
Matt East's response to me via the official @VodafoneNZ twitter was "It's 20c ^ME [3]", and subsequently directing me [4] to the music video "If you don't want an iPhone 4 don't buy it [5]". Humorous responses for sure but I'm not sure that Apple will see them in the same light.
Quite. Apple doesn't do humour. And the iPhone 4 is a very touchy subject indeed, especially for sweaty left-handed people like me.
But we applaud Vodafone NZ for its Patch Adams approach to PR. Next stop, customer service. ®