O2 extends iPhone 4 return-for-refund window
But not for long
Posted in Mobile, 27th July 2010 12:54 GMT
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O2 has - temporarily - extended its returns policy for the iPhone Flaw.
Usually, the operator offers a 14-day 'change your mind and get your money back' deal, but for the latest iPhone, its customers now have until close of play on 6 August to return the device.
After that date, O2 will revert to the 14-day return window, it said.
The 6 August deadline applies to anyone who purchased an iPhone 4 from O2 on or after 24 June. Apple's own, full refund iPhone 4 returns policy extends to 30 days after the date of purchase.
Other iPhone 4-selling carriers have also stepped up to the plate: Vodafone told Reg Hardware today that it too will offer a 30-day no-quibble returns policy on the handset, just like Apple.
All this follows Apple's admission that, like all smartphones, its own offering has "weak spots". Punters unhappy with this situation are welcome to return their undamaged Flaws to the company and get their money back.
O2 also said that Apple will refund customers who bought the Bumper wraparound from an O2 store, provided they do so by 23 August.
Claims must be made by 23 September, though Apple's own bumper refund programme runs to 30 September.
Vodafone, for one, claimed that it had seen "very, very few" iPhone 4 returns.
Bootnote
Japanese website Nikkei TechOn has posted an up-close look at the iPhone Flaw's antenna structure. Says its tame cellphone engineer: "Seeing this [aerial] structure, now I understand why the reported problem occurs."
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