Feeds

Dell blames staff for malware infection

Bloody humans

The Essential Guide to IT Transformation

Dell said human error was to blame for mistakes which led it to ship a number of replacement server motherboards to customers pre-loaded with spyware.

The company declined to say whether it was running anti-virus software at its factory but said it had taken 16 steps to improve processes.

The infection hit replacement PowerEdge 310, 410, 510 and T410 boards. The direct seller said less than one per cent of boards were affected and complete new server systems were quite safe.

Dell is still not admitting how the W32.Spybot worm got into its systems and onto its hardware.

A Dell spokesman said the problem was worldwide but all infected motherboards had now been removed from the supply chain and it was already shipping clean boards.

He said the spyware would only infect people running unpatched versions of Windows without any anti-virus software - so that's presumably what Dell factories run on.

Daisy Nguyen, IT director for the Computer Science Department at Columbia University has asked Dell, via its forum, for a loan of an example of the infected hardware for research purposes. She runs almost 100 R410 servers at the university. She has yet to receive a reply from the company. ®

Build a business case: developing custom apps

More from The Register

next story
14 antivirus apps found to have security problems
Vendors just don't care, says researcher, after finding basic boo-boos in security software
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Only '3% of web servers in top corps' fully fixed after Heartbleed snafu
Just slapping a patched OpenSSL on a machine ain't going to cut it, we're told
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Israel's Iron Dome missile tech stolen by Chinese hackers
Corporate raiders Comment Crew fingered for attacks
Roll out the welcome mat to hackers and crackers
Security chap pens guide to bug bounty programs that won't fail like Yahoo!'s
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.