Feeds

O2 dithers over Apple iPhone 4 refund pledge

Existing Ts&Cs apply for now, says carrier

Choosing a cloud hosting partner with confidence

Apple may have said it will offer iPhone 4 customers a full refund if they return the handset within 30 days of purchase, but O2 is sticking to its 14-day returns policy.

O2 yesterday followed up a couple of 'we'll tell you more soon' messages posted on its website on the Friday of Apple's iPhone 4 press conference and right after the weekend, stating: "We said on Monday that we needed time to work out details with Apple and this work is continuing."

On the subject of iPhone 4 returns, O2 said: "We’re still working on the plans for how this new Apple process will work for our customers."

However, it added, for now "our usual returns policy still applies". According to the operator's website, this policy amounts to:

"If the product you’ve bought isn’t quite what you wanted, you’ve got up to 14 days to:

"1. Swap it for something else - you can only do this once. If you choose a more expensive product, you’ll need to pay the difference, or

"2. Get your money back."

Friday's Apple press conference say CEO Steve Jobs pledge a "full refund" if a punter brings back an undamaged iPhone 4 up to 30 days after purchase. "We've waived any restocking fee, anything, full refund," he said.

Later, during the Q&A, Jobs was asked if that policy would apply to carrier contracts and he said: "I believe so, yes."

O2 is expected to announce how it will respond to Jobs' promise later this week. Other UK carriers have not addressed this thorny issue in public. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Ofcom snatches 700MHz off digital telly, hands it to mobile data providers
Hungry mobe'n'slab-waving Blighty swallows spectrum
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.