Feeds

O2 dithers over Apple iPhone 4 refund pledge

Existing Ts&Cs apply for now, says carrier

Providing a secure and efficient Helpdesk

Apple may have said it will offer iPhone 4 customers a full refund if they return the handset within 30 days of purchase, but O2 is sticking to its 14-day returns policy.

O2 yesterday followed up a couple of 'we'll tell you more soon' messages posted on its website on the Friday of Apple's iPhone 4 press conference and right after the weekend, stating: "We said on Monday that we needed time to work out details with Apple and this work is continuing."

On the subject of iPhone 4 returns, O2 said: "We’re still working on the plans for how this new Apple process will work for our customers."

However, it added, for now "our usual returns policy still applies". According to the operator's website, this policy amounts to:

"If the product you’ve bought isn’t quite what you wanted, you’ve got up to 14 days to:

"1. Swap it for something else - you can only do this once. If you choose a more expensive product, you’ll need to pay the difference, or

"2. Get your money back."

Friday's Apple press conference say CEO Steve Jobs pledge a "full refund" if a punter brings back an undamaged iPhone 4 up to 30 days after purchase. "We've waived any restocking fee, anything, full refund," he said.

Later, during the Q&A, Jobs was asked if that policy would apply to carrier contracts and he said: "I believe so, yes."

O2 is expected to announce how it will respond to Jobs' promise later this week. Other UK carriers have not addressed this thorny issue in public. ®

Protecting against web application threats using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.