Nokia, Apple and Sudden Extinction Events
When the reaper calls...
Every day brings fresh gloom for Nokia - and the criticisms are now so familiar I won't elaborate on them. But I was struck by a recent observation likening Nokia's plight now to Apple's in the mid-1990s.
It seems absurd, at first - Nokia is still turning a profit in the billions, while Apple's annual loss was in the billions of dollars. But one thing should focus minds of executives and shareholders for one reason that's never mentioned - the Sudden Extinction Event.
A recent theory suggests that life on Earth is extinguished and starts over every 27 million years. Coincidentally, 27 million years is how long it takes the Dave TV channel to show every repeat of Top Gear without showing the same repeat twice [*].
Businesses suffer Sudden Extinction events too, and we saw one in the past 12 months right in Nokia's backyard: the rebirth and crash of Palm. Some businesses are much more vulnerable to Sudden Extinctions than others, and I'll explain why by using Apple's pre-Jobs quandary to illustrate it.
Nokia's huge asset today is cash. It turns over a lot of cash, and it still makes a tidy profit. The most recent financial year saw a profit of around €9bn gross, with a net profit of €3.3bn for its devices and services division. Maintaining profitability is a decent achievement. Nokia also has around €8.8bn cash in the bank.
Back then Apple was smaller, of course, and it was hit harder. It saw revenues fall from $11bn in 1994 to under $6bn in 1998. Unable to respond to falling demand quickly, Apple lost $1.8bn over two successive financial years. (It took a decade, and the iPod, for Apple to rescale the peak of its 1990s income.)
But Apple had two great advantages.
The replacement cycle for Apple products was much longer than it is for Nokia's products today. It varies in each market and each age group (and on who you ask) but it's around 18 months. Apple's kit back then was replaced every few years - and it didn't help that they were built like tanks.
Much more importantly, Apple had a "network effect". It had lost the IT productivity market to Windows, but in education and particularly in professional content creation, it was the dominant system.
Repro houses took Apple files. The publishing systems were Apple. They were usually tied together using AFP and AppleTalk networks. The workforce of contractors knew Apple products. (I recall how difficult it was to find Photoshop or Quark contractors who knew the shortcuts for the Windows versions in the mid-1990s - the Apple shortcuts were so deeply ingrained.)
And in this market, Apple's computer continued to work. The PowerPC chip was still pretty fresh, and looked to have plenty of life in it. So making the move to Windows would have been costly.
Even for individuals, moving away from the Mac was much more problematic than it is today - valuable data was trapped inside extended attributes (or in Apple parlance, resource forks), that Windows had problem reading. Better to sit tight than move.
Despite its terrific brand, particularly in Asia, Nokia has no such network effect. Customers can choose to switch from a Nokia phone quite painlessly. They copy the address book to a SIM, and off they go. Given a bad experience, customers can stay away a long time.
A recent poll by YouGov showed that only a third of smartphone owners would even consider a Nokia as their next purchase, a drop of 12 per cent in just six months; only 15 per cent would recommend a Nokia, another number falling.
Today, Nokia cites amongst its great advantages its scale and logistics, and in particular its manufacturing assets. But there's no point in having manufacturing if the demand isn't there - the factories become a costly overhead. Without high-margin products of its own, Nokia may as well become a contract manufacturer.