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Microsoft's modest Bing tinkerers on Google trip

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OK, Windows Mobile, you can have Bing, too

Refinements to this basic model in the next six months will include development of what Microsoft calls ecards for specific films that will pull in reviews, plus information on buying or renting. Microsoft is dabbling with semantic understanding, so if you ask Bing a question like "two counties that border Mexico?" Bing will give you a Wiki answer. Also coming are comparisons, so if you search a sports team, for example, Bing will present structured data such as runs scored, who scored them, and other comparative data. Some kind of travel service is also in the pipeline that compares destinations side-by-side on one page.

"It's something we are continually evolving," Nadella told us.

"We are looking at where we can add the maximum value, and sometimes it's not adding a lot of complexity. It's where people are only navigating to a company's web site to find a customer service number — what if we make that available on an ecard"?

Microsoft reckons Bing's number of manual clicks is already starting to decline because its algorithms are preempting people's intentions and offering good suggestions. Also, happily for advertisers — and Microsoft's plans — people are clicking on ads.

Based on the last 12 months, the Bing team has decided that mobile will be a big differentiator in the coming years, as well. Microsoft has released Bing search for the Blackberry and Apple's iPhone with a version for Google's Android coming imminently. Microsoft claims 4.3 million US downloads for Bing on the iPhone in the six months since its release. Bing is also on Windows Mobile, but we're talking about platforms people actually want.

"In the last year we became more focused on mobile — building mobile on high-volume platforms," Nadella said.

Bing might be new, and hoping to offer a better search experience than Google, but it has been some tried-and-tested PC-partnering techniques that have helped Bing in its thirsty-man-in-the-desert crawl towards the oasis of market share. PC buddies Dell — whose servers drive Bing — and HP have been Microsoft's biggest partners on the PC toolbar.

Last month archrival Opera Software made a deal with Microsoft to add Bing as one of the browser's default search options with Google, Yahoo!, Amazon, Wikipedia, eBay, and Shopping.com. Opera is small on the global stage, but has strong regional use.

Number-two browser Firefox doesn't yet offer that option, and when asked if Microsoft were in talks with Mozilla, Nadella said simply that such an deal is "always a possibility". He claimed "good usage" from Firefox users despite not being on the list of search providers in a browser where Google's the default.

Microsoft, meanwhile, has ruled out one quick fix to growth - biting off geographic regions and driving out Google to surround the giant in the US. Opera, for example, counters its 2.4 per cent worldwide share by pointing to 43 per cent and 36 per cent share in Russia and the Ukraine. Nadella made it clear: Bing's needs to tackle Google head on in the homeland if Bing's to make any legitimate claim of real progress.

This unreconstructed view will not go down well with open-sourcers and those who've recognized there are big and legitimate markets outside the US.

Perhaps the US focus has more to do with the difficulty and cost involved in taking Bing abroad. Even in the UK, with it (theoretical) linguistic and cultural overlap, things are proving tough, Nadella admitted.

The main differences is in verticals, such as entertainment and travel, that need to be expanded for cultural relevance and "best local experience". Information on the Royal Family and London restaurants has been added, but more rollouts and improvements to relevance are planned.

Of course, Google is unlikely to sit idly by through all of this. Privately, Googlers admit they are scared of Microsoft — and they should be, given it's track record of coming from behind against Novell, Palm, and Sony in operating systems, devices, and games over the years.

While Microsoft tinkered with Bing during the past 12 months, Google has been busy with its own search-engine mods. And, just like Microsoft, the supposedly — in Silicon Valley, at least — infallible Google has also screwed up.

It has redesigned its news home page with something that's a major departure and still doesn't quite feel or look right. Also, it has flirted with the option of Bing-like graphics on its trademark plain home page — a move that jarred users and forced a quick turnabout.

Microsoft demurs on the subject of how far Bing has affected Google's decisions during the last year. Pushed by press at this week's event, though, Nadella conceded: "When you're on 12 points of share it's great to see someone with dominant position making changes that seem not as natural."

Finally, possibly, a flash of the aggressive spirit we knew Microsoft had. ®

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