Pressure mounts on Apple to recall iPhone 4
Replace phone, rescue reputation, say PR boffins
Apple is facing increased pressure to say there's more to the iPhone 4's antenna woes than iffy signal strength readout code and to recall all the handsets it has sold so far.
Suggestions from some quarters that it may yet be forced to do so sent the company's share price down by more than ten dollars from $257.33 to $246.89, though it later recovered a little to $251.50.
What appears to have cause the tumble are comments from US public relations specialists, quoted by blog Cult of Mac, who likened the iPhone 4 'grip of death' saga to the trouble Toyota got itself into over brake and accelerator problems with some of its cars - which prompted mass vehicle recalls.
“Apple will be forced to do a recall of this product,” Professor Matthew Seeger, head of the Department of Communication at Wayne State University, Detroit, told the site.
“It’s critically important. The brand image is the most important thing Apple has. This is potentially devastating.”
Added another crisis PR expert, Larry Burton, added: “Their response has been lacklustre. It’s been borderline irresponsible. They are in danger of betraying customers’ trust and hurting the brand, which is infinitely more valuable than any one product.”
These comments were followed by analysts to the tune that Apple is risking its reputation by not addressing the iPhone 4 problem more aggressively - especially now that the issue has gone beyond technology publications and into the mainstream media.
Or Apple's Stalin-esque clampdown on forum posters referring to critiques of the handset.
That said, here's no indication - according to a variety of analysts - that the issue is harming iPhone 4 sales. Whether that's a sign that punters simply don't care or are assuming the problem is minor remains to be seen.
It does seem clear that, for now, Apple's strategy appears to centre on weathering out the media storm in the hope of subtly introducing iPhone 4s with tweaked internals, or implementing better antenna technology in 2011's iPhone. ®
Review Apple iPhone 4
Get a desire
A much better phone at a fraction of the price.
+ you don't look like a cluess cock that falls for anything that's hyped when using a Desire.
If you're going to do a story, at least solicit opinion [...]
Hi Mr. Jobs,
Sorry this didn't work out - happens you know. Suggest you stop posting AC and start fixing the problem, there's a good lad.
Think on it. Pray on it. Come back to us tomorrow.
Humanity is doomed!
"and the other likens it to Toyota which implies this is going to cause death" and it implies that Apple have a problem with the brakes on their cars, and it implies that Apple are really called Toyota, and it implies that Apple are a Japanese motor manufacturer.
Because the situations are not ABSOLUTELY IDENTICAL we can in no way draw parallels between them.
When will these so-called PR "experts" stop treating us like idiots who can use our own powers of deductive reasoning to work out that what they mean by comparing the 2 situations is that both could lead to the damaging of the company's reputation by a perceived unwillingness to address the problems quickly and honestly?
OMG! By drawing parallels with Toyota they're saying that iPhone 4's kill users! LOL!!1!
Actually, that clause is in every SDK known to man. Including Nokia's.
As for your [quote] "issues" [unquote] statement; get a clue. The problem with the iPhone4 is that the design is such that the antennae is purposefully in the one place you're guaranteed to touch if you use a phone like a normal human. There is no phone out there on the market today which does this.
As for your Nokia.. yeah, I feel your pain. Been there, done that, still got the headset. But I bet you the signal doesn't experience a big drop in connectivity when you hold it - or complete call drop - when it's got a perfect connection when untouched.
Paris. Is there a wrong way to hold that?
The antenna Iphone 4 is BADLY DESIGNED any twat who knows anything about radio will tell you that. you take a tuned system then loosly couple another alltogether different impedance load to the antenna, you no longer have a tuned system. (okay its still tuned, just tuned to a different frquency) Maybe they were just un-lucky that there were no southpaw, sweaty beta testers so the issue didnt appear until release. Maybe they never tested it in low signal strength situations. whatever. it dont work right, and thats cos they made it wrong.
recalls USUALY are related to safety issues
In the uk the key phrase is 'of merchantable quality' this clearly isnt, therefore apple are contravening the UK sale of goods act by selling it at all. a recall is the only way forward.