Feeds

Ofcom: Mobe numbers to be ported within a working day

PACs to be issued by SMS within 2 hours, too

The Essential Guide to IT Transformation

Mobile phone users must be able to port their numbers to a new network within one working day from April next year, Ofcom has ruled.

The new rules due to come into force next year will also specify that a customer requesting a Porting Authorisation Code (PAC) by phone must be given one either immediately during the call or by SMS text message within 2 hours.

The process of actually porting the number begins when the user's new operator, having been given the PAC by the user, requests the transfer from the old operator. From that point porting can currently take up to two working days - this having been reduced from a limit of five working days in 2008.

3 had hoped to move to a so-called "recipient led" porting system which would require no action from the user beyond getting a deal with their new operator of choice. The new operator could then take care of the porting process without any need for the user to obtain a PAC from the former operator.

However the other operators argued that this might lead to mobile "slamming" (where unscrupulous salesmen switch a customer to another provider without them realising this will happen). It might also lead to problems where a user decided to switch while still bound to their current operator by contract.

Full details of the new rules are available from Ofcom in pdf here. ®

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Speak your brains on SIGNAL-FREE mobile comms firm here
Is goTenna tech a goer? Time to grill CEO, CTO
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.