Feeds

Facebook investigates email notification snafu

Users feeling terribly unloved

Intelligent flash storage arrays

Facebook has confirmed it is investigating a problem that means that some users are failing to receive notification when a contact sends them a private message through the site.

Normally a copy of a message is sent to a user's registered email address. However over recent weeks some users have noticed this was not happening, prompting the posts to a BlackBerry group on Facebook about the problem. So far the thread contains 122 entries.

In a statement prompted by El Reg's inquiry on the matter, Facebook said it had begun investigating the glitch, whose precise cause remains unclear.

We are aware that a small minority of our users are experiencing problems with email notifications. We are actively investigating the issue at the moment and hope to resolve it soon.

El Reg learnt of the problem from reader James E, who explained the issue has been a source of confusion since it first appeared, around four weeks ago.

"Since sometime around June 10 large numbers of users have stopped receiving notification emails," he explained. "Thus far FB have posted nothing about it and are not responding to help requests on the issue. There's some very pissed off people out there though as they start realising it's not their mail setups causing the problem." ®

Remote control for virtualized desktops

More from The Register

next story
Nexus 7 fandroids tell of salty taste after sucking on Google's Lollipop
Web giant looking into why version 5.0 of Android is crippling older slabs
Be real, Apple: In-app goodie grab games AREN'T FREE – EU
Cupertino stands down after Euro legal threats
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Bada-Bing! Mozilla flips Firefox to YAHOO! for search
Microsoft system will be the default for browser in US until 2020
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Managing SSL certificates with ease
The lack of operational efficiencies and compliance pitfalls associated with poor SSL certificate management, and how the right SSL certificate management tool can help.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.