Feeds

Facebook investigates email notification snafu

Users feeling terribly unloved

Application security programs and practises

Facebook has confirmed it is investigating a problem that means that some users are failing to receive notification when a contact sends them a private message through the site.

Normally a copy of a message is sent to a user's registered email address. However over recent weeks some users have noticed this was not happening, prompting the posts to a BlackBerry group on Facebook about the problem. So far the thread contains 122 entries.

In a statement prompted by El Reg's inquiry on the matter, Facebook said it had begun investigating the glitch, whose precise cause remains unclear.

We are aware that a small minority of our users are experiencing problems with email notifications. We are actively investigating the issue at the moment and hope to resolve it soon.

El Reg learnt of the problem from reader James E, who explained the issue has been a source of confusion since it first appeared, around four weeks ago.

"Since sometime around June 10 large numbers of users have stopped receiving notification emails," he explained. "Thus far FB have posted nothing about it and are not responding to help requests on the issue. There's some very pissed off people out there though as they start realising it's not their mail setups causing the problem." ®

The smart choice: opportunity from uncertainty

More from The Register

next story
Whoah! How many Google Play apps want to read your texts?
Google's app permissions far too lax – security firm survey
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
Do YOU work at Microsoft? Um. Are you SURE about that?
Nokia and marketing types first to get the bullet, says report
Microsoft takes on Chromebook with low-cost Windows laptops
Redmond's chief salesman: We're taking 'hard' decisions
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
OpenWRT gets native IPv6 slurping in major refresh
Also faster init and a new packages system
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.